topic Re: Ee bad customer service in Mobile Services

Ee bad customer service

Shaksee — Fri, 20 Oct 2023 13:35:58 GMT

Ee have given me a sim that doesn't work and they have also charged me, now I have no way to contact them and their customer service is not emailing me back, shame on them.

Re: Ee bad customer service

bristolian — Fri, 20 Oct 2023 13:37:27 GMT

What was the reason for getting a new SIM?

Can you explain your basis for saying it doesn't work?

Re: Ee bad customer service

XRaySpeX — Fri, 20 Oct 2023 13:43:36 GMT

@Shaksee : CS have no email contact.

Re: Ee bad customer service

Shaksee — Fri, 20 Oct 2023 13:43:41 GMT

To make phone calls and text obviously.

Re: Ee bad customer service

Shaksee — Fri, 20 Oct 2023 13:47:41 GMT

Yes they do. If they don't then that's a bigger joke because they have sent
me a sim that doesn't work so how on earth am I meant to contact them.

Re: Ee bad customer service

XRaySpeX — Fri, 20 Oct 2023 13:59:12 GMT

They don't reply to emails cuz their email addy is only for replying to their initiated emails.

Re: Ee bad customer service

bristolian — Fri, 20 Oct 2023 14:03:05 GMT

What was the reason for getting a new SIM? Was this a lost/stolen replacement? Was this a new connection?

Can you explain your basis for saying it doesn't work? What are the symptoms you have?

EE can be contacted on 0800 0798586 from any working phone.