topic Re: Jibe RCS spam in Mobile Services

Jibe RCS spam

Steph1807 — Fri, 23 Jul 2021 07:33:25 GMT

i keep receiving text messages from JibeRCS with messenger verification codes I have not requested.

Each time I delete the message and block the number but they keep coming and are clearly spam.

How do I stop this ?

Thanks

Re: Jibe RCS spam

BrendonH — Fri, 23 Jul 2021 07:42:01 GMT

Jibe provide the RCS for Android.

These are done automatically are are not spam. They are sent to verify yourself.

You could be losing connection to the servers a lot and then automatically reconnecting which would preform another verification.

Re: Jibe RCS spam

Fatboy71 — Fri, 23 Jul 2021 07:55:28 GMT

Unfortunately annoying texts, calls tend to keep coming from different numbers , so blocking one can do not much good as the next call, text tends to come from a different number.

My advice is to keep blocking them to see if they become less frequent.

Don't click on any links in the texts.

A last resort, you can get in touch with customer service on 150 and request a telephone number change, and they will discuss any charge for this. But from memory, if the number change is due to nuisance calls, texts, it is usually free.

Re: Jibe RCS spam

BrendonH — Fri, 23 Jul 2021 07:56:16 GMT

@Fatboy71 changing numbers won't help.

As I stated it's the company that android use for their RCS messaging.

So when @Steph1807 changes number and then rejoins RCS it'll keep happening.

They need to find out why they keep losing connection to RCS.

Maybe clearing cache/data on messaging app and starting afresh.

Re: Jibe RCS spam

chistery — Fri, 23 Jul 2021 07:58:40 GMT

If you don't use RCS you could just turn it off. I rarely seem to find any of my contacts are using it.

Re: Jibe RCS spam

354- — Sat, 24 Jul 2021 11:34:07 GMT

@Steph1807

What is the device/brand/model that is getting these verification codes? Smartphone? Tablet?

Samsung, Motorola, Oppo, Nokia, Google, Sony, some other?

Re: Jibe RCS spam

Muld00ny — Tue, 03 Aug 2021 13:58:53 GMT

Mate I’m getting them on Apple, never owned an Android in my life and don’t even know what it is. Wondering if someone is trying to access my account.

Re: Jibe RCS spam

James_B — Tue, 03 Aug 2021 14:47:45 GMT

Hi @Muld00ny,

Welcome to the EE Community. 🙂

What is the full content of the message you are receiving on your Apple device?

James

Re: Jibe RCS spam

Muld00ny — Tue, 03 Aug 2021 15:16:26 GMT

Your Messenger verification code is G-027219 - I got 4 of these over 2 hours

Re: Jibe RCS spam

Christopher_B — Tue, 03 Aug 2021 17:06:03 GMT

Hi @Muld00ny

Have you recently changed from Android to Apple by any chance?

Thanks

Chris

Re: Jibe RCS spam

Muld00ny — Tue, 03 Aug 2021 17:07:05 GMT

As I said before mate I have never owned an Android before or anything with an Android operating system

Re: Jibe RCS spam

Christopher_B — Tue, 03 Aug 2021 17:10:25 GMT

Thanks @Muld00ny

In that case you can ignore these messages and block the numbers.

Before doing that could you please forward this text onto 7726 so our security team can investigate.

Thanks

Chris

Re: Jibe RCS spam

Purge — Fri, 03 Sep 2021 15:58:50 GMT

Hi please see attached the resolution.

https://support.google.com/messages/thread/22441295/spammed-with-%E2%80%9Cjibercs%E2%80%9D-messenger-verification-codes-after-changing-to-iphone?hl=en

Re: Jibe RCS spam

Juney8688 — Tue, 02 Nov 2021 16:34:58 GMT

I don’t have an Android anymore I’m still receiving these text is their anyway I can stop them.

Re: Jibe RCS spam

Juney8688 — Tue, 02 Nov 2021 16:37:33 GMT

Validation for messager with a code

Re: Jibe RCS spam

Katie_B — Tue, 02 Nov 2021 17:29:49 GMT

Hi @Juney8688.

Thanks for coming to the community.

Did you sign out of Samsung Cloud?

Do these messages come from a number?

Katie 🙂

Re: Jibe RCS spam

Jibespam — Sat, 12 Feb 2022 18:18:22 GMT

I too have NEVER owned an android and keep getting these stupid messages

Your Messenger verification code is G-887569

Re: Jibe RCS spam

James_B — Sun, 13 Feb 2022 08:50:28 GMT

Hi @Jibespam,

Welcome to the EE Community. 🙂

Have you ever put your SIM into an Android phone, even for a short time?

Have you been using your number for a while or is it new?

James

Re: Jibe RCS spam

Purge — Sun, 13 Feb 2022 09:56:31 GMT

The only thought that I have if you have NEVER owned a android then how long have you had the mobile number for? Is it a new number on EE? Have you recently had the number changed on EE? If so could be a recycled number therefore needs to be changed again to help with this issue.

if you HAVE ever had a android phone then I would follow the Google link above for resolution.

finally just block the number and ignore as there is no problem on the EE side. It’s an android service. 🙂

have a great day.

Re: Jibe RCS spam

Kobby101 — Wed, 23 Feb 2022 18:06:50 GMT

I’m having this reason at present and recently switched from android to Apple