topic Re: DATA not working in France in Mobile Services

DATA not working in France

Mrf1219 — Thu, 19 Oct 2023 20:16:52 GMT

My data won’t work in France what do I do? My phone only works on wifi.

Re: DATA not working in France

Chris_B — Thu, 19 Oct 2023 20:22:51 GMT

@Mrf1219 Did you activate roaming on your account If you’re a contract customer before you left the UK ? Or are you a PAYG customer? You’ll need an add on in order for this to work

Re: DATA not working in France

XRaySpeX — Thu, 19 Oct 2023 20:25:39 GMT

@Mrf1219 : Are you on contract or PAYG? Did you use that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

Re: DATA not working in France

Mrf1219 — Thu, 19 Oct 2023 20:43:37 GMT

On my account in the app it says prepay? I have subscription back that renews every 30 days, would that be Pay as you go? i can’t find the roaming on my account it doesn’t show it to me.

Re: DATA not working in France

XRaySpeX — Thu, 19 Oct 2023 20:52:14 GMT

That's PAYG.

Did you receive a msg upon arrival telling you about the charges for roaming in EU on PAYG? Did you buy 1 of the "Roam Like Home" add-ons to be able to use your UK pack allowances there?

Please see our Pay As You Go charges for roaming in the EU, Help page for more details.

Re: DATA not working in France

bristolian — Thu, 19 Oct 2023 21:03:25 GMT

Does your phone show a connection to any French networks?

Re: DATA not working in France

Mrf1219 — Thu, 19 Oct 2023 21:43:26 GMT

Yes I did buy on upon arrival but it hasn’t worked. I have bars on my phone but once I go off wifi it doesn’t work.

Re: DATA not working in France

Mrf1219 — Thu, 19 Oct 2023 21:43:46 GMT

Yes, but they aren’t working.

Re: DATA not working in France

Christopher_G — Fri, 20 Oct 2023 06:52:51 GMT

Did you use your phone to make a call or send a message whilst you were in the UK, before travelling, @Mrf1219?

Chris

Re: DATA not working in France

Mrf1219 — Fri, 20 Oct 2023 07:10:16 GMT

Yes I’ve been using my new sim since august!

Re: DATA not working in France

Christopher_G — Fri, 20 Oct 2023 07:16:31 GMT

OK, thanks @Mrf1219. It should definitely be set up for international roaming then.

Do you have a subscription pack and the roam abroad add-on?

Roaming Costs | Help | EE

Chris