topic Re: My number is being spoofed in Mobile Services

My number is being spoofed

AidenLaw — Wed, 18 Oct 2023 13:15:02 GMT

Hello

I think someone is using my number to contact people.

I keep getting calls from random numbers. They said my number called them but I did not even call anyone.

Is anyone having the same issue?

Re: My number is being spoofed

Katie_B — Wed, 18 Oct 2023 14:28:41 GMT

Hello @AidenLaw.

Welcome to the community.

There can only be one active SIM for your number at one time.

Are the calls coming from random mobile numbers?

Katie

Re: My number is being spoofed

AidenLaw — Wed, 18 Oct 2023 16:47:53 GMT

Hello Katie

Yes, I got 3 random mobile calls since last 2 weeks.

When I answered it, they asked who I am and said I had called them before and that's why they called me.

but I am sure I did not call anyone.

Re: My number is being spoofed

Katie_B — Wed, 18 Oct 2023 17:00:23 GMT

Thanks for getting back to me @AidenLaw.

Is this a number you have had for some time?

Katie

Re: My number is being spoofed

AidenLaw — Wed, 18 Oct 2023 18:37:18 GMT

No, I have had this number for all the time. I am the only one using it.

Thanks.

Re: My number is being spoofed

James_B — Thu, 19 Oct 2023 07:25:53 GMT

Hi @AidenLaw,

I'm sorry to hear you've been a victim of number spoofing.

If it continues and you'd like to change your number, please get in touch on 150.

James

Re: My number is being spoofed

JB1911 — Fri, 20 Oct 2023 17:00:44 GMT

Hi. Yes this is happening to me too. Twice now in 2 days. Is there anything to be done which doesn’t involve changing your number?

Re: My number is being spoofed

Christopher_G — Sat, 21 Oct 2023 07:30:26 GMT

Hi @JB1911

Welcome to the community.

I'm sorry to hear that this is happening to you. Hopefully this stops happening soon, if it doesn't, the only thing our customer service team can do is change your number.

Chris

Re: My number is being spoofed

Si_Fi — Thu, 02 Nov 2023 13:14:13 GMT

I am also seeing this issue. I cannot see what the spoofers are getting out of this?

But twice now in the last 3 days I have been called saying my number called someone that I absolutely did not.

EE: its all very well saying that all you can do is change our number but:

(a) this could happen to any number, right?
(b) changing number is a MONUMENTAL pain

So - what industry trends are being tracked to stop number spoofing? How does it work? Surely my number is tied to my Sim Card?

Simon

Re: My number is being spoofed

James_B — Thu, 02 Nov 2023 16:56:51 GMT

Hi @Si_Fi,

Welcome to the EE Community. 🙂

I'm sorry to hear you've been a victim of number spoofing. In my experience, these cases only last a short time before they move on to a different number.

For more information, please see Call spoofing - The EE Community.

James

Re: My number is being spoofed

Kylerl — Thu, 05 Sep 2024 14:28:57 GMT

Just posting here because I want an online record of this, really. My number is being spoofed by someone, somewhere. Over the past month or so, three folks have called me asking me who I am, saying they'd missed a call from me. One of them was particularly upset that I'd 'found their number'. In all cases, I hadn't used my phone that day - in fact, I rarely call out ever.

Can anything be done about this, besides changing my number?

Re: My number is being spoofed

Christopher_G — Thu, 05 Sep 2024 17:13:38 GMT

Hi @Kylerl

I'm sorry to hear that this is happening to you. In our experience, these cases only last a short time before they move on to a different number.

If it continues for you, our Mobile Care team will be able to change your number.

Please see Call spoofing - The EE Community, for more information.

Chris

Re: My number is being spoofed

NSB3 — Wed, 04 Dec 2024 12:42:34 GMT

Hi,

I'm also replying here as today I got a call.from a very confused person who was returning my call. A call I never made, he even sent me the phone record.

It seems like my mobile phone number has been spoofed, and I want to know of there is a way to properly report it to EE.

It seems like the stock answer is to change your number, which is not a solution, the admin required is huge.

Instead can you not set up a way to report it so that it's on record as having been spoofed?

Thanks

Re: My number is being spoofed

Leanne_T — Thu, 05 Dec 2024 08:10:55 GMT

Morning @NSB3

I am sorry you have had this call and believe the number may have been spoofed.

To report the call spoofing to us, please call 150 and our tech guides will get this looked into for you and discuss what options are available to stop this.

Thanks 🙂

Leanne.