topic Re: Problem with EE number abroad in Mobile Services

Problem with EE number abroad

KamilR — Wed, 18 Oct 2023 09:52:59 GMT

Hello all,

I have a problem to use my number abroad (Poland) I top up my phone yesterday but the 150 service is not working I cannot buy a day roaming or any other pack, can you please help me?

Re: Problem with EE number abroad

XRaySpeX — Wed, 18 Oct 2023 09:59:00 GMT

@KamilR : Did you receive a msg upon arrival telling you about the charges for roaming in EU on PAYG? Did you buy 1 of the "Roam Like Home" add-ons to be able to use your UK pack allowances there?

Re: Problem with EE number abroad

KamilR — Wed, 18 Oct 2023 10:17:59 GMT

I cannot buy anything at the moment, when I send for example Balance to 150 nothing happens, I can give a call from my UK number but I cannot buy a pack (and I need to do it) I don't want to pay 30p/70p per min, it's no point.

Re: Problem with EE number abroad

XRaySpeX — Wed, 18 Oct 2023 10:20:55 GMT

But you never answered my Qs!

Re: Problem with EE number abroad

KamilR — Wed, 18 Oct 2023 11:13:12 GMT

Yes, I always received that type of messages: hello you're in Poland etc.

And I don't buy anything because I can't use 150 messages - I don't receive from that number, nothing happens if I send for example Balance AL etc.

Re: Problem with EE number abroad

Katie_B — Wed, 18 Oct 2023 11:57:23 GMT

Hi @KamilR.

Welcome to the community.

Do you have credit available on your account?

Speak soon,

Katie

Re: Problem with EE number abroad

KamilR — Wed, 18 Oct 2023 12:43:01 GMT

Hello,

Yes, I have.

Can I give you my number and you can check on the system why my number and the 150 system not working properly for me, please?

Re: Problem with EE number abroad

Katie_B — Wed, 18 Oct 2023 12:45:50 GMT

Hi @KamilR.

We have no account access here on the community so I would not be able to check your account.

Are you able to make and receive calls OK?

Did you use your SIM OK in the UK before leaving abroad?

Katie

Re: Problem with EE number abroad

KamilR — Wed, 18 Oct 2023 12:48:01 GMT

Yes I can but I want to buy a pack (minutes) so I will not pay a lot of money for a 30 min conversation.

Can someone help me with this?

Re: Problem with EE number abroad

XRaySpeX — Wed, 18 Oct 2023 13:04:36 GMT

Did you reply to that msg offering you the the "Roam Like Home" add-ons? If so, what did you reply?

Re: Problem with EE number abroad

KamilR — Wed, 18 Oct 2023 13:24:07 GMT

Im not sure if you read my messages, I don't receive now anything from 150, it's looks like it's blocked.

Can someone help me with this?

Re: Problem with EE number abroad

Katie_B — Wed, 18 Oct 2023 13:38:14 GMT

Hi @KamilR.

If you are unable to add this by replying to your welcome text I would recommend giving us a call so our customer care team can look into this for you.

Alternatively, our social media teams such as Facebook/Instagram can also help get this applied.

Katie

Re: Problem with EE number abroad

KamilR — Wed, 18 Oct 2023 14:18:56 GMT

Thank you, I just contacted with EE on Facebook.

Can you please just share with me the correct code (sent to 150) when I want to use my number for 24h or 7 days abroad?

Re: Problem with EE number abroad

XRaySpeX — Wed, 18 Oct 2023 14:21:08 GMT

To use your pack allowances in the EU on PAYG there are roaming charges of either £2.50 / day, by texting ROAMEU1D to 150, or £10 / week, by texting ROAMEU7D to 150, to be taken only from your PAYG credit, not your recurring card payment. You will receive a msg upon arrival telling you about the charges for roaming in EU. If you opt to text neither or you don't have an active pack, you will be paying standard rates for calls & texts & need to buy a PAYG add-on for data.