topic Re: WIFI calling not working in Mobile Services

WIFI calling not working

janemarrpsm — Wed, 18 Oct 2023 07:53:27 GMT

Yesterday my WIFI calling is not working. I have rebooted my router (BT Broadband), rebooted the phone, removed the wifi connection and reset up. I have turned airplane mode on and turned wifi back on - when I do this and try to make call it says, turn off airplane mode to make a call.

Any ideas?

Re: WIFI calling not working

Leanne_T — Wed, 18 Oct 2023 10:15:12 GMT

Hi @janemarrpsm

Thanks for coming to the community.

Can you use apps and the internet when connected to the WiFi network?

Do you have any other mobile phones that use WiFi Calling? if so, are they working for WiFi Calling?

Leanne 🙂

Re: WIFI calling not working

bristolian — Wed, 18 Oct 2023 10:23:49 GMT

To add to the above questions - is this problem specific to one WiFi-router, or does it happen on others?

Re: WIFI calling not working

Helloo77 — Wed, 18 Oct 2023 11:21:20 GMT

My wifi calling stopped working yesterday too! Working fine for a couple of years. Use wifi calling daily as no mobile coverage here so cannot make a call. Rebooted rooter, updated software, restarted phone.... did all the usual. Nothing. I came on to see if it was a general EE issue.

Re: WIFI calling not working

jemjem999 — Wed, 18 Oct 2023 11:41:58 GMT

My wifi calling has stopped working overnight also. I've tried all the obvious answers of rebooting phone and router, airplane mode on and off. Haven't had the chance to test on a different wifi connection

My wife's has also stopped today. Both Samsung phones. All other connections work as normal

Re: WIFI calling not working

janemarrpsm — Wed, 18 Oct 2023 12:07:27 GMT

I am pleased to say that my wifi calling came back to life at 12:30pm today - 18/10.

Re: WIFI calling not working

jemjem999 — Wed, 18 Oct 2023 12:07:59 GMT

As if by magic - and without trying any other solutions - both phones are suddenly working again.👨‍🔧🤔😅

Re: WIFI calling not working

janemarrpsm — Wed, 18 Oct 2023 12:08:21 GMT

I was able to use apps and the internet but don't know whether it impacted other phones. It started working midday today after 1 day out of action.

Re: WIFI calling not working

janemarrpsm — Wed, 18 Oct 2023 12:08:57 GMT

That was going to be my next test but it has started working again

Re: WIFI calling not working

janemarrpsm — Wed, 18 Oct 2023 12:09:20 GMT

Hopefully yours has started again too

Re: WIFI calling not working

janemarrpsm — Wed, 18 Oct 2023 12:09:47 GMT

Mine was a Samsung phone too - hope yours has started again too

Re: WIFI calling not working

Walshyjj — Fri, 16 Aug 2024 10:36:53 GMT

My WiFi calling is not working since I had a new router supplied and my home phones (by digital) say not connected to something, I live in a remote area so need my mobile WiFi calling let along my home phone

Re: WIFI calling not working

Leanne_T — Fri, 16 Aug 2024 11:11:18 GMT

Hi @Walshyjj

Welcome to the community.

I'm sorry you are having trouble with your WiFi calling since changing routers.

Is your phone otherwise working as normal on WiFi?

Leanne.