topic Re: Help required phone says account suspended and wants me to call local provider in Mobile Services

Help required phone says account suspended and wants me to call local provider

Russell191 — Wed, 18 Oct 2023 08:43:42 GMT

Re: Help required phone says account suspended and wants me to call local provider

Russell191 — Wed, 18 Oct 2023 08:45:03 GMT

To clarify I arrived in Thailand this morning and roaming turned on

it asks me to call local provider AIS

Re: Help required phone says account suspended and wants me to call local provider

XRaySpeX — Wed, 18 Oct 2023 09:46:53 GMT

@Russell191 : Where's it say your a/c is suspended or is it that your mobile just doesn't work abroad?

Are you on contract or PAYG? Did you use that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

Re: Help required phone says account suspended and wants me to call local provider

Russell191 — Wed, 18 Oct 2023 09:58:59 GMT

I am on contract, my phone is always set to roaming?

Regards
Russell

Re: Help required phone says account suspended and wants me to call local provider

XRaySpeX — Wed, 18 Oct 2023 10:02:37 GMT

As I emphasised above it's not your phone that matters so much as your EE a/c.