topic Re: No service/signal in EU in Mobile Services

No service/signal in EU

Maomaemse — Sat, 04 Jun 2022 10:59:49 GMT

Hi, I am currently abroad in the Netherlands and have passed through France and Belgium without being able to connect to any service in either country.

I am on a monthly plan and I have abroad roaming on. I have even gone to apple to check it might be my phone but it’s definitely the sim card there’s something wrong

Re: No service/signal in EU

XRaySpeX — Sat, 04 Jun 2022 11:06:33 GMT

@Maomaemse : As you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming add-on doesn't of itself activate roaming on your a/c.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise try logging into your MyEE account online & go to Menu > Account Settings > Parental and Data Controls > Roaming Abroad and also Call Abroad and Premium Rate. They will show as ticked if roaming and calling abroad is activated. If they are not ticked, can you activate these settings?

If you can't enable the Roaming Abroad and the Call Abroad & Premium Rate settings of your online MyEE, you will need to call CS. Try calling CS on the Freephone no. in my sig. over Skype. It should be free.

Re: No service/signal in EU

Maomaemse — Sat, 04 Jun 2022 12:26:03 GMT

@XRaySpeX I did not know about having to activate it beforehand as I traveled to Italy in April and that wasn’t a problem.

I have gone into the parental controls and everything is activated there. I have also tried choosing the network myself which doesn’t do anything either.

I’ve put it airplane mode, completely turned it off. Nothing seems to work

Re: No service/signal in EU

James_B — Sat, 04 Jun 2022 12:54:22 GMT

Hi @Maomaemse,

Welcome to the EE Community. 🙂

Do you have a spend cap on your account?

James

Re: No service/signal in EU

Maomaemse — Sat, 04 Jun 2022 14:44:06 GMT

@James_B i have the add-on called £2 per day for EU roaming so I can’t see why i need to add a spend cap extra on when i already pay for it

Re: No service/signal in EU

James_B — Sat, 04 Jun 2022 14:53:38 GMT

Hi @Maomaemse,

If your spend cap is set at zero, you won't be able to use the add-on, as the charges would take you over the cap.

James

Re: No service/signal in EU

Maomaemse — Sun, 05 Jun 2022 09:08:34 GMT

@James_B My spend cap is set to £10.

I should still be able to connect to a phone service without having 5G

Re: No service/signal in EU

James_B — Sun, 05 Jun 2022 09:54:56 GMT

Thanks for checking your spend cap @Maomaemse

Have you had any out of bundle charges this month that could have caused you to hit your spend cap?

James

Re: No service/signal in EU

Sehrishb — Tue, 17 Oct 2023 12:37:25 GMT

I'm having the same issue.

One plus 10 pro phone. Dual SIM.

The SIM stopped working as soon as we took off and it's not even detecting any network/service in Netherlands.

I texted 150 ns turned roaming on before my flight yesterday.

Have tried going in the app, increasing my spend cap, ensuring roaming is on, settings are appropriate on the phone.

I can't even call or text EE bexiase of no service. What a disappointment.

Will be buying a new sim and stopping my contract with EE when I go home

Re: No service/signal in EU

Christopher_G — Tue, 17 Oct 2023 12:54:58 GMT

Hi @Sehrishb

Welcome to the community.

Could you try manually searching for another available Dutch network?

Chris

Re: No service/signal in EU

Maomaemse — Tue, 17 Oct 2023 13:10:00 GMT

Hi,

I think I managed to solved the problem by changing my problem by changing my phone from being on 5G to 4G! Maybe give that a try!

hope you figure it out

Re: No service/signal in EU

Sehrishb — Mon, 06 Nov 2023 22:03:41 GMT

Hi

Just wanted to update.

I tried doing that and more but the eventual solution was coming back to
the uk and speaking on the phone to 2 different customer service persons to
figure out that there was a problem on the EE end, with some authorisations
on my sim - which they couldn't tell me why they had been changed.

They pressed a magic button on their end and I turned my phone on and off
and all was eventually ok.

BW
S

Re: No service/signal in EU

Katie_B — Tue, 07 Nov 2023 07:36:08 GMT

Thanks for coming back and letting us know @Sehrishb.

Katie