topic Cannot receive calls at all in Mobile Services

Cannot receive calls at all

ccoates1 — Sun, 15 Oct 2023 17:30:20 GMT

I have recently joined ee. Since having made the port from my previous network to my same mobile phone number. I have not been able to receive any phonecalls at all. Whenever someone calls me it is saying invalid number. Is anyone able to advise please? Thank you

Re: Cannot receive calls at all

bristolian — Sun, 15 Oct 2023 17:40:32 GMT

Are you able to receive calls from "on-net" - other EE users? Or is only off-net callers affected? And are text messages similarly affected?

When did you port in - when exactly is "recently"?

Re: Cannot receive calls at all

Farhan19 — Fri, 20 Oct 2023 20:51:30 GMT

I have the same issue can’t receive messages and calls but can send and call people with no problem I can only receive a call from a ee number anything else doesn’t come through I joined ee and ported my number 2 days ago I have tired all the setting tricks don’t work

Re: Cannot receive calls at all

Christopher_G — Sat, 21 Oct 2023 07:25:01 GMT

Hi @Farhan19

Welcome to the community.

Have you restarted your phone since the number port went through? Could you try turning it off, and then back on again please?

Chris

Re: Cannot receive calls at all

Farhan19 — Sat, 21 Oct 2023 08:20:03 GMT

I have restarted my phone multiple times and have also reset the network doesn’t do anything

Re: Cannot receive calls at all

Christopher_G — Sat, 21 Oct 2023 08:21:12 GMT

OK, thanks @Farhan19

I suggest speaking with our technical support team so they can look into this for you.

Chris