topic Re: No service message in Berlin in Mobile Services

No service message in Berlin

Jo1003 — Sat, 14 Oct 2023 21:01:26 GMT

My daughter in Berlin everything seems to be turned on to allow for a sevice connection but just getting the no service message

Re: No service message in Berlin

bristolian — Sat, 14 Oct 2023 21:03:46 GMT

Is your daughter on pay-monthly or PAYG? The process to activate roaming differs.

What is your basis for saying "everything seems to be turned on" to allow roaming? If your daughter is not getting mobile coverage abroad, this suggests roaming is not activated on her SIM.

Re: No service message in Berlin

Jo1003 — Sat, 14 Oct 2023 21:08:42 GMT

Appreciate your reply. It’s on pay monthly. She has the EU roaming £2.29 per day added. I visited the store to ensure all ok for her and they said yes. Is there anywhere on my Ee login where I can check her sim settings?

Re: No service message in Berlin

Jo1003 — Sat, 14 Oct 2023 21:33:37 GMT

This forum has many posts with this same problem in Germany. I will take up with EE tomorrow

Re: No service message in Berlin

bristolian — Sat, 14 Oct 2023 23:23:32 GMT

It's nothing to do with Germany specifically, but travelling abroad without activating the free roaming facility means a phone won't connect to foreign networks and consequently not have coverage outside the UK.

It's not a phone setting but a network one - on pay-monthly it's normally checked by texting ROAMING to 150 before leaving the UK. The £2.29 billing add-on is just that - a billing add-on, and is separate from enabling the roaming facility which is free.

If the phone is abroad and roaming is enabled, then connecting to alternative local networks usually resolves. If roaming is not enabled, then then CS will need to activate it.