topic Re: Roaming Charges in Mobile Services

Roaming Charges

Blackberrylunch — Sat, 14 Oct 2023 19:27:18 GMT

I am going to Portugal soon and I'm looking at adding the Roaming pack. When I ho to add I get the following message:-

Your new add-ons will start on 14-10-2023

Services to be added: Roam Abroad Pass

Charge frequency: Monthly

Recurring cost: £15.00

I never want to assume that anything is as it reads, but does this mean my Roaming package will run from 14/10/23 to 13/11/23? Also how do I cancel when I'm back home or does EE only charge again if I request ot again.

Sorry if any of this is obvious. Thanks in advance for any help.

Re: Roaming Charges

XRaySpeX — Sat, 14 Oct 2023 19:51:52 GMT

The Roam Abroad Pass is charged £15 (soon to be £25) per billing period. It will run until you cancel it which you do by texting STOP ROAMING PASS to 150 or you can remove it from your add-ons in your MyEE.

Re: Roaming Charges

bristolian — Sat, 14 Oct 2023 19:58:51 GMT

Also remember to manually enable roaming, which the billing add-on doesn't do, but is required to allow your phone to connect to foreign networks.

Text ROAMING to 150 from the UK before leaving the country, else you run the risk of not having coverage abroad.

Re: Roaming Charges

Blackberrylunch — Sun, 15 Oct 2023 08:18:43 GMT

Thanks for your help 👍🏻

Re: Roaming Charges

Blackberrylunch — Sun, 15 Oct 2023 08:19:12 GMT

Thanks for your help 🙂

Re: Roaming Charges

Blackberrylunch — Sun, 15 Oct 2023 08:19:54 GMT

Thank you 😁

Re: Roaming Charges

Blackberrylunch — Sun, 15 Oct 2023 08:20:53 GMT

Cheers for the info 👍🏻

Re: Roaming Charges

XRaySpeX — Sun, 15 Oct 2023 12:17:18 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.