topic No roaming in Portugal in Mobile Services

No roaming in Portugal

malmcd2812 — Sat, 14 Oct 2023 10:42:45 GMT

Have been coming to Portugal for years and never had an issue with previous O2 contract

Changed to EE and paid for roaming in Portugal and cannot get anything either texts or calls unless I am on WiFi !! Have changed to MEO and NOS but still getting nothing Has it got something to do with a spending cap ? My partner has still got O2 and same phone but hers shows up as 4G when WiFi switched off. When I switch WiFi off I have nothing and cannot text or phone

Any thoughts or solutions please

Re: No roaming in Portugal

XRaySpeX — Sat, 14 Oct 2023 12:05:46 GMT

Are you on contract or PAYG? Did you use that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

Re: No roaming in Portugal

bristolian — Sat, 14 Oct 2023 18:17:08 GMT

What another operator's phone does is immaterial for troubleshooting an issue with an EE one. Equally what you've paid for is a billing add-on to reduce the cost of roaming, you still need to have enabled international roaming separately.

This is a free facility and is what allows your EE phone to connect to foreign networks. Without having done this, your phone won't get coverage abroad and will cause exactly the symptoms you describe. Follow the advice above to check whether you have enabled roaming, which is normally done before leaving your home network in the UK.

Re: No roaming in Portugal

malmcd2812 — Sun, 15 Oct 2023 08:29:22 GMT

Hi thereYes indeed I am on a contract and yes I contacted EE to get Roaming on for Portugal and yes I was told it was activated and yes obviously I rebooted a couple of times and yes I switched to manual choice and switched between MEO and NOS and yes it still did not workI contacted EE and they offered me a monthly roaming deal of £15 a month rather than £2.90 a day and I took the monthly option and it still didn’t workThey also said the monthly deal would double on the 18th of October !!Seemingly there was an issue with the roaming cap and if I get rid of it I actually get the service I am paying for !!Thanks for your thoughts on a possible solution 😂

Sent from Yahoo Mail for iPhone

[mod edit: please do not post personal information on the public board. Thanks!]

Re: No roaming in Portugal

bristolian — Sun, 15 Oct 2023 11:52:26 GMT

You talk about billing add-ons a lot, these are immaterial without (free) roaming permissions being active - enabling your phone to access foreign networks.

However, CS should check this when you speak to them - a free ROAMING text to 150 is always worth a belts & braces check, but the only other thing worth checking is your spend cap.

https://ee.co.uk/help/mobile/manage-use/pay-monthly/set-up-and-manage-spend-cap