https://community.ee.co.uk/t5/Mobile-Services/Can-t-use-my-phone-in-Croatia/m-p/1313967#M33969 <P>If you can receive calls &amp; texts, and you received the welcome text message, that demonstrates roaming is active. Did you change to your SIM-only plan since July 7th, 2021?</P> <P>Although receiving calls abroad is chargeable, the next check would be for an active spend cap - <A href="https://ee.co.uk/help/mobile/manage-use/pay-monthly/set-up-and-manage-spend-cap" target="_blank" rel="noopener">https://ee.co.uk/help/mobile/manage-use/pay-monthly/set-up-and-manage-spend-cap</A>&nbsp;</P> <P>Have you manually connected to alternative Croatian networks, and is the behaviour the same on all?</P> Thu, 12 Oct 2023 14:41:34 GMT bristolian 2023-10-12T14:41:34Z https://community.ee.co.uk/t5/Mobile-Services/Can-t-use-my-phone-in-Croatia/m-p/1313953#M33968 <P>Am Sim Only with EE, who recently assured me that they wouldn't alter my billing and contract only to do so.<BR /><BR />When I landed in Croatia In received a text from EE stating "Hi from EE. Great news, while you're in Croatia you can use your plan minutes, texts and data allowance at no extra cost.<BR /><BR />However, for three days no texts, calls or data have been viable. I can receive texts and calls.<BR /><BR />Very frustrating and the online chat fails to work at EE on either the app or via the web.<BR /><BR /><BR /></P> Thu, 12 Oct 2023 14:20:15 GMT https://community.ee.co.uk/t5/Mobile-Services/Can-t-use-my-phone-in-Croatia/m-p/1313953#M33968 Monticelli 2023-10-12T14:20:15Z https://community.ee.co.uk/t5/Mobile-Services/Can-t-use-my-phone-in-Croatia/m-p/1313967#M33969 <P>If you can receive calls &amp; texts, and you received the welcome text message, that demonstrates roaming is active. Did you change to your SIM-only plan since July 7th, 2021?</P> <P>Although receiving calls abroad is chargeable, the next check would be for an active spend cap - <A href="https://ee.co.uk/help/mobile/manage-use/pay-monthly/set-up-and-manage-spend-cap" target="_blank" rel="noopener">https://ee.co.uk/help/mobile/manage-use/pay-monthly/set-up-and-manage-spend-cap</A>&nbsp;</P> <P>Have you manually connected to alternative Croatian networks, and is the behaviour the same on all?</P> Thu, 12 Oct 2023 14:41:34 GMT https://community.ee.co.uk/t5/Mobile-Services/Can-t-use-my-phone-in-Croatia/m-p/1313967#M33969 bristolian 2023-10-12T14:41:34Z