topic Re: Data roaming in Mobile Services

Data roaming

Emily_Garforth — Thu, 12 Oct 2023 08:17:33 GMT

Hi I have flown to Spain today and I am not able to receive data roaming can you help me please?

Re: Data roaming

Emily_Garforth — Thu, 12 Oct 2023 08:21:50 GMT

I want to turn this on, on my phone but it won’t let me?

Re: Data roaming

bristolian — Thu, 12 Oct 2023 08:38:31 GMT

Data roaming just means using mobile data whilst roaming, can you voice-call roam or text message roam? Does your phone show a connection to any Spanish networks?

In order to use your phone abroad, you need roaming activated to enable a connection to foreign networks. Are you on PAYG or pay-monthly? The process differs, but it's not a phone setting you can change.

If PAYG - this is auto-enabled once your phone is used on EE's UK network first.

If pay-monthly - this needs enabling, usually by texting ROAMING to 150 before leaving the UK. Did you do this?

Re: Data roaming

Emily_Garforth — Thu, 12 Oct 2023 08:41:27 GMT

My data isn’t work in Spain my settings hasn’t got the option of data roaming either

also I have a data roaming on add on on my contract

Re: Data roaming

bristolian — Thu, 12 Oct 2023 08:45:28 GMT

Your billing add-ons are irrelevant, they're just to reduce the cost.

As per my previous post...

If PAYG - this is auto-enabled once your phone is used on EE's UK network first.

If pay-monthly - this needs enabling, usually by texting ROAMING to 150 before leaving the UK. Did you do this?

Re: Data roaming

Emily_Garforth — Thu, 12 Oct 2023 08:47:23 GMT

I am pay monthly but my settings won’t let me activate it and I have text 150 but they haven't helped I do need this roaming for work

Re: Data roaming

bristolian — Thu, 12 Oct 2023 08:54:49 GMT

You've still not answered whether you texted ROAMING to 150 before leaving the UK, that's the only setting that matters - anything else is futile. If you are on pay-monthly and have travelled abroad without enabling roaming, your phone will not connect to any foreign networks and any phone function that uses a mobile-network-connection will fail.

Your only recourse now is to contact EE CS from another means - either another working phone, or +44 800 0798586 from a web-calling app such as Skype, and request roaming is activated.