topic Re: I used my phone in America and roaming was fine, now in chile and it’s suddenly in Mobile Services

I used my phone in America and roaming was fine, now in chile and it’s suddenly

lizzyo60 — Wed, 11 Oct 2023 21:28:30 GMT

I have no 4g in Chile, I’ve previously used this phone which is new in USA

Re: I used my phone in America and roaming was fine, now in chile and it’s suddenly

lizzyo60 — Wed, 11 Oct 2023 21:39:19 GMT

I’m having the same issue in Chile when phone worked in USA, I’m from uk, my husbands is working fine so it’s not a network issue

Re: I used my phone in America and roaming was fine, now in chile and it’s suddenly

bristolian — Wed, 11 Oct 2023 21:45:53 GMT

If your phone worked in another country, then EE's roaming facility is enabled. Are you connected to the same network as your husband's phone? Often manually selecting an alternative local operator and/or toggling flight mode, will resolve issues such as this.

Re: I used my phone in America and roaming was fine, now in chile and it’s suddenly

lizzyo60 — Wed, 11 Oct 2023 22:28:59 GMT

Hi
I can’t connect to any network. There’s nothing showing on my phone. I have it set to automatic. I’ve tried switching on and off airplane mode and it looks like it’s going to kick in but doesn’t

Sent from my iPhone

Re: I used my phone in America and roaming was fine, now in chile and it’s suddenly

Katie_B — Thu, 12 Oct 2023 06:16:55 GMT

Thanks for getting back to us @lizzyo60.

Are you aware if you have an add-on in place?

Is there a spend cap on your account?

Katie