topic Re: Overseas mobile useage in Mobile Services

Overseas mobile useage

Andrewdedman — Mon, 09 Oct 2023 13:25:15 GMT

When l was encouraged to switch from Plusnet to EE l was told it was like for like,it's not as with Plusnet your plan includes the EU.EE charge £2.29 a day.Does that mean that the single unrequested text l just received cost me £2.29?

Re: Overseas mobile useage

XRaySpeX — Mon, 09 Oct 2023 13:56:11 GMT

@Andrewdedman : No, receiving texts is free anywhere in the world but other than that a single use of just an itsy-bitsy part of your UK allowances would cost you £2.29 that day.

Re: Overseas mobile useage

Andrewdedman — Wed, 11 Oct 2023 09:16:27 GMT

Finally l get it.l didn't understand why there was a charge of £1.91 on my account.Just to confuse you Ee list the charge ex vat.Misleading.Why don't Ee include the Eu like plusnet?

Re: Overseas mobile useage

Leanne_T — Wed, 11 Oct 2023 11:21:30 GMT

Hi @Andrewdedman

Thanks for coming back to us.

The full charge incl VAT will show in your EE app within add-ons.

Leanne.

Re: Overseas mobile useage

Andrewdedman — Wed, 11 Oct 2023 11:31:59 GMT

For some reason l can't download the EE ap so l enter my account via their web site where ,l can assure ,the charge is shown ex vat

Re: Overseas mobile useage

Leanne_T — Wed, 11 Oct 2023 11:33:12 GMT

Hi @Andrewdedman

Thanks, what happens when you try and download the app?

Leanne.

Re: Overseas mobile useage

Andrewdedman — Wed, 11 Oct 2023 13:47:59 GMT

Says my device isn't compatible

Re: Overseas mobile useage

Leanne_T — Wed, 11 Oct 2023 13:50:06 GMT

Which device are you using? @Andrewdedman

Do you have a business account?

Leanne 🙂

Re: Overseas mobile useage

Andrewdedman — Wed, 11 Oct 2023 15:25:59 GMT

Redmi Note 7

Re: Overseas mobile useage

Christopher_G — Wed, 11 Oct 2023 17:13:09 GMT

Have you tried both through the EE app and EE online, @Andrewdedman?

Chris