To activate a price cap whilst abroad

Gorasehmi — Mon, 09 Oct 2023 14:50:33 GMT

I’m currently on holiday in Turkey and informed you. My roaming is not working and I requested a price cap of £50. However, I’m not able to activate it. I haven’t been able to make any calls and using the hotel phone which is going to cost me a lot of money. I am going to put in a complaint when return to UK.

Re: To activate a price cap whilst abroad

bristolian — Mon, 09 Oct 2023 14:55:13 GMT

The price cap is not necessarily the issue, but can you be specific as to how you "informed" EE of your travel?

To use a pay-monthly phone abroad requires roaming to be activated, this is normally done by texting ROAMING to 150 before leaving the UK - did you do this?

Roaming enables your phone to connect to foreign networks, and without it will cause a lack of coverage abroad and thus an inability to make or receive calls, send or receive text messages or use mobile data.

If roaming is not active, your only recourse will be to contact EE CS from another means, and request it activated.

topic To activate a price cap whilst abroad in Mobile Services

To activate a price cap whilst abroad

Re: To activate a price cap whilst abroad