topic Re: Activate roaming while abroad in Mobile Services

Activate roaming while abroad

anning — Thu, 11 May 2023 22:14:53 GMT

I didn't text roaming to 150 before I left UK. Now I'm abroad and can't send the text any mor. Is there a way to activate roaming while abroad? Please don't suggest using the parental control in the account setting as I did and it didn't work

Re: Activate roaming while abroad

Christopher_G — Fri, 12 May 2023 06:36:07 GMT

Hi @anning

Welcome to the community. I hope you're having a lovely time abroad so far.

You will need to speak to our Mobile Care team from another phone so they can activate it from our side for you.

Chris

Re: Activate roaming while abroad

jah13 — Thu, 18 May 2023 14:05:55 GMT

The link in the post above will get you to.....................

All our brilliant teams are based in the UK or Ireland.

+44 7953966250

Please check our roaming charges for calling costs

Mon to Fri 8am - 9pm
Sat to Sun 8am - 8pm

But not much use if you have no phone to call from (Will cost too!?)

Re: Activate roaming while abroad

Mi50 — Thu, 14 Sep 2023 16:44:24 GMT

Please can activate my roaming

Re: Activate roaming while abroad

Christopher_G — Thu, 14 Sep 2023 16:50:42 GMT

Hi @Mi50

Welcome to the community.

If you're in the UK, you just need to text ROAMING to 150.

If you've travelled abroad already without activating it first, you'll need to speak to our Mobile Care team. You can find our contact information, including a number to call from another phone, on our contact us page.

Chris

Re: Activate roaming while abroad

ASHLEYBARBER — Sun, 08 Oct 2023 15:24:40 GMT

How can i phone your mobile care team if i don t have the ability to make phone calls until you turn my roaming on????

this makes no sense. how is there not a chat bot on the website in 2023? So infuriating

Re: Activate roaming while abroad

XRaySpeX — Sun, 08 Oct 2023 19:18:21 GMT

@ASHLEYBARBER : Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

Re: Activate roaming while abroad

Ranasaif — Tue, 03 Sep 2024 13:54:33 GMT

I want to turn on roaming on my mobile number +447*********

[MOD EDIT: please do not include personal information on the public forum]

Re: Activate roaming while abroad

XRaySpeX — Tue, 03 Sep 2024 13:42:28 GMT

@Ranasaif : PAYG or contract?