topic Re: Re: Not receiving text in Mobile Services

Re: Not receiving text

Ijb7 — Fri, 06 Oct 2023 21:16:59 GMT

My sister just landed at Heathrow and had an EE sim installed. Calls are fine, also texts from another iPhone (via AppleID), but not receiving texts from an Android via her new phone number (with country code 44). Have tried turning iMessages off & on, but still no joy ?

Re: Re: Not receiving text

Leanne_T — Sat, 07 Oct 2023 06:35:43 GMT

Hi @Ijb7

Thanks for coming here.

Is she using +44 as the dialling code and removing the 0 for her number?

Can she receive calls?

Can she try texting NUMBER to 150, does your sister receive the reply?

Leanne 🙂

Re: Re: Not receiving text

Ijb7 — Sat, 07 Oct 2023 11:34:59 GMT

Thank you for your help Leanne.

Yes, I’ve definitely used the +44 in front, and tried with and without the (0), but still not receiving.

She hasn’t mentioned this “150” code (she’s not very technical). What is she supposed to do there?

She receives & makes calls just fine, as well as texts from other iPhones via AppleID. Just missing texts via the phone #.

Thanks again & cheers, Ian

Re: Re: Not receiving text

Leanne_T — Sat, 07 Oct 2023 12:14:59 GMT

Hi @Ijb7

This would be a new text message to the number 150 and then in the text of the message this would be NUMBER. This would send a reply to the phone, could you get her to try this to see if this is all non iMessage texts affected?

Leanne.

Re: Re: Not receiving text

Ijb7 — Sat, 07 Oct 2023 12:29:59 GMT

Thanks Leanne, I’ll see if I can get her to try the “NUMBER” to text # “150”. Might that fix something, or just further instructions ?

Cheers, Ian 🍻

Re: Re: Not receiving text

Leanne_T — Sat, 07 Oct 2023 12:31:09 GMT

That will help us to know if this affecting all text replies or certain numbers @Ijb7

Leanne.

Re: Re: Not receiving text

Ijb7 — Sat, 07 Oct 2023 12:57:59 GMT

Thanks Leanne,

I have asked her to do as you suggested … awaiting a response.

Her friend (with an Android phone) is unable to text her, so I also tried texting by phone #, rather than AppleID … I couldn’t get through either, the text stays green and doesn’t say “delivered”.

Will let you know when I get some feedback from her re the 150 text (if she can handle that ! 🙄).

Cheers, Ian

Re: Re: Not receiving text

Leanne_T — Sat, 07 Oct 2023 13:49:51 GMT

Thanks @Ijb7

Are you able to try the SIM card in another phone as well this will help us to know if this could be the SIM or phone?

Leanne.

Re: Re: Not receiving text

Ijb7 — Sat, 07 Oct 2023 14:40:41 GMT

Sorry Leanne, she only has the one phone.

I’m still waiting for a response from her re the “150” text.

Her phone (iPhone 7) seems perfectly normal in every other way, just no response to texts from an Android or from me via the new SIM phone number.

Cheers, Ian

Re: Re: Not receiving text

Leanne_T — Sat, 07 Oct 2023 14:43:37 GMT

Thanks @Ijb7

If the text reply does not come through from 150, please ask her to call us on 150 and the team will get this fully looked into for her 🙂

Leanne.

Re: Re: Not receiving text

Ijb7 — Sat, 07 Oct 2023 15:31:41 GMT

Thanks Leanne. I’m still awaiting a response from her.

When you say call on 150, is that the complete phone number ?

Thanks, Ian 😊

Re: Re: Not receiving text

XRaySpeX — Sat, 07 Oct 2023 20:36:21 GMT

Yes, it's EE's shortcode no. from any EE phone.

Re: Re: Not receiving text

Ijb7 — Sat, 07 Oct 2023 21:35:25 GMT

Thank you XRaySpeX …. did not know that !!

Cheers, Ian 🍻