topic Re: Roaming not working in Mobile Services

Roaming not working

AmyKirbyshire — Thu, 05 Oct 2023 16:55:50 GMT

I'm in Italy. I increased my spend cap yesterday so that I can use roaming again, and it worked for a short while, but today it isn't working and I can't use my phone when Im not on WiFi. Roaming is switched on and Im nowhere near reaching my new spend cap. I had this same problem last year and someone at EE fixed it via the live chat feature but I can't find that now. Live chat help doesn’t seem to be working today. Can you fix?

Re: Roaming not working

bristolian — Thu, 05 Oct 2023 17:04:02 GMT

Does your phone still show a local network connection?

Have you tried connecting to alternative Italian networks, and is the issue persistent across them?

Re: Roaming not working

AmyKirbyshire — Thu, 05 Oct 2023 20:23:38 GMT

Yes it says I have a fairly strong local connection. Same problem regardless of network

Re: Roaming not working

Christopher_G — Fri, 06 Oct 2023 06:39:49 GMT

Hi @AmyKirbyshire

Welcome to the community.

Is it calls, texts and data that you're having a problem with? Have you tried changing the network mode in your mobile settings?

Chris