topic Re: Stopping text / SMS notifications, even from EE in Mobile Services

Stopping text / SMS notifications, even from EE

Thompson5 — Wed, 27 Apr 2022 12:25:55 GMT

I look after the mum's EE account on her behalf and the frequent texts from EE are a problem, she gets concerned and doesn't understand them (she is 85). Is there any way to stop these texts, or switch communication preference to email (so I can deal with anything on her behalf)?

Thanks in advance for any suggestions!

Re: Stopping text / SMS notifications, even from EE

XRaySpeX — Wed, 27 Apr 2022 12:37:13 GMT

Try texting STOP to 1234.

Re: Stopping text / SMS notifications, even from EE

Schockwave — Wed, 27 Apr 2022 12:46:09 GMT

@Thompson5 , You can also login, or she can into her account and under settings change the way EE communicate, you may have to do this via the web rather than via the app, for you to receive via email rather than text.