topic Re: I have no hone coverage here in Dubai I have just arrived in Mobile Services

I have no hone coverage here in Dubai I have just arrived

frances18 — Fri, 06 Oct 2023 08:01:00 GMT

I need phone coverage I have just landed in Dubai

Re: I have no hone coverage here in Dubai I have just arrived

frances18 — Fri, 06 Oct 2023 08:02:36 GMT

Can I set up roaming international roaming whike I am here

Re: I have no hone coverage here in Dubai I have just arrived

Leanne_T — Fri, 06 Oct 2023 08:05:40 GMT

Hi @frances18

Thanks for coming here.

Do you have a pay as you go or pay monthly account?

Leanne 🙂

Re: I have no hone coverage here in Dubai I have just arrived

frances18 — Fri, 06 Oct 2023 08:08:41 GMT

Yes I have can I update while here

Sent from my iPhone

Re: I have no hone coverage here in Dubai I have just arrived

Leanne_T — Fri, 06 Oct 2023 08:11:29 GMT

Hi @frances18

If you have a pay monthly account, did you text ROAMING to 150 before leaving the UK to make sure the account was fully set up for roaming?

Leanne.

Re: I have no hone coverage here in Dubai I have just arrived

frances18 — Fri, 06 Oct 2023 08:20:34 GMT

Yes

Re: I have no hone coverage here in Dubai I have just arrived

frances18 — Fri, 06 Oct 2023 08:20:55 GMT

Re: I have no hone coverage here in Dubai I have just arrived

Leanne_T — Fri, 06 Oct 2023 08:45:18 GMT

Hi @frances18

In this case, please call us from any other phone or using a calling app and the team can make sure everything is set up for you at our end.

Full contact details can be found here - Contact EE

Thanks 🙂

Leanne.

Re: I have no hone coverage here in Dubai I have just arrived

bristolian — Fri, 06 Oct 2023 11:00:05 GMT

In a post further up this thread, Leanne asked whether the OP had setup roaming before leaving the UK. The OP subsequently replied once to say "yes" and again to say "no".

The answer to this is fundamental to why your phone won't work abroad - if you have not, then you need to contact EE CS to request roaming is enabled.

If the "yes" answer was correct, then trying to connect to other available networks manually should eventually work - at which point auto-selection can be re-enabled.

Re: I have no hone coverage here in Dubai I have just arrived

XRaySpeX — Fri, 06 Oct 2023 19:56:27 GMT

'No' was in answer to "ROAMING to 150?"
'Yes' was in response to "PAYG or contract?" & therefore was a non-answer.

Just follow the "in response to"s.