topic Re: Lost data roaming while abroad in Mobile Services

Lost data roaming while abroad

SHEPPIO — Wed, 04 Oct 2023 22:59:37 GMT

Had nothing but problems since I moved from BT to EE a few weeks ago. And to top it all off, my data roaming has now stopped while I'm currently abroad. It was working for the first 4 days and now nothing on any of my family's SIMs.

Re: Lost data roaming while abroad

Katie_B — Thu, 05 Oct 2023 06:40:19 GMT

Good morning @SHEPPIO.

Welcome to the community.

I am very sorry to hear this has happened whilst you are abroad.

Are you aware if you are still connected to a network?

Does your account have a spend cap? you can check this by logging in to your My EE account.

Katie

Re: Lost data roaming while abroad

bristolian — Thu, 05 Oct 2023 07:18:09 GMT

Do you still have voice roaming & text roaming? In other words, is it only mobile-data that is not working?

Does your phone still show a connection to a local network? And is this problem consistent across all the available networks in your host country?