topic Re: Roam Abroad Pass - EE Business in Mobile Services

Roam Abroad Pass - EE Business

mystykl — Wed, 04 Oct 2023 04:22:06 GMT

Hello! I am struggling to find an updated (2023) list of countries for which the EE Business Roam Abroad Pass applies. I travel extensively for work and receive roaming messages every time I arrive which makes it hard to distinguish what roaming is active and where I can safely use my phone. Please do let me know when you can.

Re: Roam Abroad Pass - EE Business

XRaySpeX — Wed, 04 Oct 2023 04:32:04 GMT

EU, USA, Canada, Mexico, Australia, New Zealand, China and South Africa.

Re: Roam Abroad Pass - EE Business

Leanne_T — Wed, 04 Oct 2023 06:36:28 GMT

Hi @mystykl

Thanks for coming here.

If you can also text ROAMING to 150, the reply will let you know if the account is set up for roaming 🙂

Leanne.

Re: Roam Abroad Pass - EE Business

mystykl — Wed, 04 Oct 2023 06:40:28 GMT

Hi Leanne,

Thanks for your response - this doesn't tell me that the Roam Abroad Pass is active, though. I can only see that it's active when I log into MyEE and check additional inclusive extras.

Re: Roam Abroad Pass - EE Business

Leanne_T — Wed, 04 Oct 2023 06:41:58 GMT

The text will make sure the account is set up for roaming as you would need this to use the Roam Abroad Pass and get service outside the UK @mystykl

Leanne.

Re: Roam Abroad Pass - EE Business

bristolian — Wed, 04 Oct 2023 07:27:06 GMT

@mystykl wrote:

I travel extensively for work and receive roaming messages every time I arrive which makes it hard to distinguish what roaming is active

Roaming is simply the ability to connect to foreign networks. If you recieve welcome text messages on arrival in a country, then your phone is connected to a local network and roaming is active. Once setup, it isn't deactivated unless you specifically request it.

It's a very common mistake, to confuse the roaming facility with a billing add-on.