topic Roaming in Tenerife in Mobile Services

Roaming in Tenerife

phoe — Tue, 03 Oct 2023 20:51:19 GMT

I think I've dropped a clanger and forgot to send "roam" to 150 before travelling, can this be activated at all now I'm already here ?

There used to be a way to online chat, but they seem to have done away with it, or at least made it impossible to find since they got rid of the actual app and put you on a poorly equipped website instead 😞

Re: Roaming in Tenerife

bristolian — Tue, 03 Oct 2023 21:22:18 GMT

The ROAMING text to 150 is what enables your phone to connect to foreign networks, if you are abroad without having done this - your only recourse now is to contact CS from another means, and request it enabled.

You can either use another phone, or a web-calling app such as Skype - over a WiFi connection.

Re: Roaming in Tenerife

phoe — Tue, 03 Oct 2023 22:03:11 GMT

How do you get hold of them via Skype ?

Not that I'll be able to remember my login, it's been about 13 years since I last used it :-}

Re: Roaming in Tenerife

Katie_B — Wed, 04 Oct 2023 06:39:08 GMT

Hi @phoe.

You would need to call using the free phone number.

Please could you confirm if you have access to social media such as Facebook, Instagram or Twitter?

Our teams there will also be able to help.

Katie

Re: Roaming in Tenerife

phoe — Wed, 04 Oct 2023 07:48:16 GMT

Yes, while I'm in the hotel I'm able to use their WiFi thanks, I'll try to get in touch via one of those methods, thanks

Re: Roaming in Tenerife

Katie_B — Wed, 04 Oct 2023 08:20:45 GMT

Be sure to let us know if you do not get this resolved @phoe.

Katie

Re: Roaming in Tenerife

phoe — Wed, 04 Oct 2023 12:08:50 GMT

Do you have any idea what the usual response time is on Twitter, I contacted them at 8am and it's now 1pm ?

Many thanks

Re: Roaming in Tenerife

phoe — Wed, 04 Oct 2023 12:12:42 GMT

Do you know how long it usually takes them to respond, I contacted at 8am and it's gone 1pm now ?

Thanks

Re: Roaming in Tenerife

Katie_B — Wed, 04 Oct 2023 12:17:41 GMT

Hi @phoe.

I don't currently know the response time for our social teams.

Does live chat appear on this page HERE?

Katie

Re: Roaming in Tenerife

phoe — Wed, 04 Oct 2023 12:48:28 GMT

Hopefully this has now been resolved in seconds via live chat, still response from Twitter, if that highlights any issues...

Re: Roaming in Tenerife

phoe — Wed, 04 Oct 2023 17:43:34 GMT

I spoke too soon perhaps... my contract has been going for so long it's part of my package that I don't need to pay for roaming upgrades, but when I restart my phone it will say emergency calls only for about 10 seconds and say I've got a new voicemail, then drop out to "no network" again 😞

Re: Roaming in Tenerife

Katie_B — Thu, 05 Oct 2023 06:35:25 GMT

Hi @phoe.

Have you tried manually searching and connecting to another network?

Katie

Re: Roaming in Tenerife

phoe — Thu, 05 Oct 2023 08:53:49 GMT

That doesn't seem to be an option on my phone (Huawei P30 Pro), it's all automatic network selection...

FWIW Twitter still haven't responded 24 hours later, if you have any way to pass that onwards and upwards

Re: Roaming in Tenerife

bristolian — Thu, 05 Oct 2023 08:59:21 GMT

Click on auto-selection, and the option to manually search & select should become available.

Re: Roaming in Tenerife

phoe — Thu, 05 Oct 2023 09:09:32 GMT

There's nothing that says EE, do you know who they work in conjunction with ?

Re: Roaming in Tenerife

bristolian — Thu, 05 Oct 2023 09:21:15 GMT

EE is a UK network operator and only provides coverage in the UK. EE's roaming facilities enable your phone to access foreign networks - try each available network in turn.

I don't see anywhere in this thread, confirmation that roaming is active on your phone - but manual network selection will be a good test and confirm either way.

Re: Roaming in Tenerife

phoe — Thu, 05 Oct 2023 09:26:28 GMT

Orange 4G seems to have worked, but I get a data roaming warning about additional fees, so I'll just have to see 🙂

Thanks so much, I've got trips organised and they need to contact me to arrange pickup times etc :-}