topic Re: Sim and network issue in Mobile Services

Sim and network issue

Sonalsan — Tue, 19 Sep 2023 18:12:29 GMT

Hi, I am abroad and cannot seem to receive or make calls.

My sim is connecting to any network and it is very difficult to call EE from abroad as waiting times are very long.

Any other ways of contacting EE?

I am on a pay as you go package.

Please help as I am really stuck as I cannot use my phone.

Thank you.

Re: Sim and network issue

XRaySpeX — Tue, 19 Sep 2023 18:53:09 GMT

@Sonalsan : Where are you?

Re: Sim and network issue

bristolian — Tue, 19 Sep 2023 21:18:47 GMT

What happens when you try making or receiving a call? Can you send text messages?

Re: Sim and network issue

Sonalsan — Thu, 21 Sep 2023 15:24:13 GMT

Hi, thank you for reaching out. The line gets disconnected as soon as I dial out. Cannot get through to EE & waiting time is over an hour.

Not sure what to do as there no option to email EE or live chat.

Thanks.

Re: Sim and network issue

Sonalsan — Thu, 21 Sep 2023 15:25:26 GMT

Hi, I am in Kenya & cannot dial or receive calls.

Re: Sim and network issue

Sonalsan — Thu, 21 Sep 2023 15:26:59 GMT

Hi, cannot connect on EE CS on the free phone number from abroad.

Re: Sim and network issue

Katie_B — Thu, 21 Sep 2023 15:30:47 GMT

Hello @Sonalsan.

If you are unable to call or use live chat our social team will also be able to help with this.

Do you have access to Facebook/Instagram?

Katie

Re: Sim and network issue

XRaySpeX — Thu, 21 Sep 2023 15:49:12 GMT

Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

Re: Sim and network issue

Sonalsan — Tue, 03 Oct 2023 18:11:31 GMT

Hi Katie,

Thank you for your response.

Is there an option for live chat for EE, I can't seem to see it online.

Yes i have access to FB and Insta.

Not sure what to do as the Sim is still not working abroad.

Any help will be appreciated.

Thanks.

Re: Sim and network issue

Sonalsan — Tue, 03 Oct 2023 18:20:39 GMT

Hi Members,

Hi, I am abroad and cannot seem to receive or make calls.

My sim is connecting to any network and it is very difficult to call EE from abroad as waiting times are very long.

Any other ways of contacting EE?

I am on a pay as you go package.

Please help as I am really stuck as I cannot use my phone.

Thank you.

Re: Sim and network issue

bristolian — Tue, 03 Oct 2023 20:03:39 GMT

It's better to keep all your replies in the same place rather than start new threads for the same query.

If you are on PAYG, then there is no way of enabling roaming when you are already abroad - the SIM is auto-enabled in the UK once first used on EE's UK network. For clarity - is your phone showing a connection to a local network?