topic Re: Voicemail notification will not disappear even though there’s no message in Mobile Services

Voicemail notification will not disappear even though there’s no message

Melads23 — Sun, 04 Jun 2023 16:17:33 GMT

Hi, can anyone help.

I’ve getting voicemail notifications even though there’s no message.

I’ve done a soft reset.

I’ve had someone ring my phone, leave a message and I’ve listened to it and then deleted it and that didn’t work.

I’m not sure what else to try.

any help help please?

thanks

Re: Voicemail notification will not disappear even though there’s no message

XRaySpeX — Sun, 04 Jun 2023 16:30:59 GMT

@Melads23 : Leave yourself a VM & then delete it. See if that clears it.

Re: Voicemail notification will not disappear even though there’s no message

Melads23 — Sun, 04 Jun 2023 16:37:46 GMT

Thank for the advice.

it’s gone 😊🙏

Re: Voicemail notification will not disappear even though there’s no message

XRaySpeX — Sun, 04 Jun 2023 20:02:31 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.

I would've thought my post was the Solution, but it's your choice.

Re: Voicemail notification will not disappear even though there’s no message

Melads23 — Mon, 05 Jun 2023 06:42:11 GMT

Hi, tbh I’m not sure if yours was the solution but I thanked you anyway. I think the actual solution was getting someone else to ring and leave an answering message, which I’d read on a different thread. I say this because, the last step I tried was that one and it didn’t work straight away so I posted on here. I then read yours and went to try it and the notification had already vanished. So I can only presume it was the ‘get someone to ring me and leave an answering message’ that did the trick.

Re: Voicemail notification will not disappear even though there’s no message

Leanne_T — Mon, 05 Jun 2023 07:06:45 GMT

Thanks for coming back and letting us know @Melads23

Leanne 🙂

Re: Voicemail notification will not disappear even though there’s no message

LBKB — Mon, 26 Jun 2023 18:29:47 GMT

I am also having the same problem

Re: Voicemail notification will not disappear even though there’s no message

XRaySpeX — Mon, 26 Jun 2023 18:32:58 GMT

@LBKB : Did you try my suggestion?

Re: Voicemail notification will not disappear even though there’s no message

LBKB — Mon, 26 Jun 2023 18:33:26 GMT

I have tried ringing from another phone and then deleting the voicemail, that didn’t work.

Re: Voicemail notification will not disappear even though there’s no message

Melads23 — Mon, 26 Jun 2023 18:45:51 GMT

Hi,

I’ve read your thread and just to clarify, did you get someone else to ring and leave a voice message and then delete it once you’ve listened to it till the end? This worked for me but didn’t happens straight away.

good luck

Re: Voicemail notification will not disappear even though there’s no message

LBKB — Mon, 26 Jun 2023 19:20:53 GMT

Yes I did

Re: Voicemail notification will not disappear even though there’s no message

LBKB — Mon, 26 Jun 2023 19:21:50 GMT

Yes that’s what I did and it seemed to work for about 2 hours then it started again

Re: Voicemail notification will not disappear even though there’s no message

Christopher_G — Tue, 27 Jun 2023 07:06:32 GMT

Hi @Melads23

If that suggestion didn't work, I would recommend speaking to our technical support team.

Chris

Re: Voicemail notification will not disappear even though there’s no message

WOODY210363 — Thu, 07 Sep 2023 10:24:09 GMT

But why should you have to pay to get rid of something you didn't want in the first place. Obviously EE want you to do this to make more money out of you.

Re: Voicemail notification will not disappear even though there’s no message

Horshamite — Mon, 02 Oct 2023 22:41:49 GMT

I've got the same problem. Tried all the suggestions given so far but nothing works. The latest notification has been showing for weeks now but there are no voicemails. It's a very annoying glitch. Any further suggestions from anyone?

Re: Voicemail notification will not disappear even though there’s no message

Christopher_G — Tue, 03 Oct 2023 06:42:59 GMT

Hi @Horshamite

If you have tried the suggestion of leaving a voicemail on the phone, then fully listening to and deleting it, I'd recommend speaking to our technical support team.

Chris

Re: Voicemail notification will not disappear even though there’s no message

Lianneb7 — Mon, 06 Jan 2025 16:07:25 GMT

Same! 🤷🏼‍♀️

Re: Voicemail notification will not disappear even though there’s no message

XRaySpeX — Mon, 06 Jan 2025 16:47:07 GMT

@Lianneb7 : Read the Solution of this thread you've latched onto.

Re: Voicemail notification will not disappear even though there’s no message

Neiceysboys — Fri, 25 Apr 2025 12:16:41 GMT

Thank you so much at last it has gone!!

Re: Voicemail notification will not disappear even though there’s no message

XRaySpeX — Fri, 25 Apr 2025 13:36:25 GMT

@Neiceysboys : Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.