topic Re: New phone not receiving calls in Mobile Services

New phone not receiving calls

Kirsty280373 — Sun, 01 Oct 2023 09:41:44 GMT

Just upgrade my iPhone to 15 pro same number , can make calls but not receive them, waiting hours on 150 form of help , anyone any ideas

Re: New phone not receiving calls

Katie_B — Sun, 01 Oct 2023 11:21:58 GMT

Hello @Kirsty280373.

Welcome to the community.

Since your post have you been able to speak with our customer care team?

Katie

Re: New phone not receiving calls

bristolian — Sun, 01 Oct 2023 13:08:52 GMT

Are you using the same working SIM as you had in your old phone - which presumably was working for all functions?

Re: New phone not receiving calls

Tania79 — Sun, 01 Oct 2023 15:03:09 GMT

Hi I can’t receive calls and the EE team can’t call me back.They tried to and. messaged me saying that they can’t call me back.

Re: New phone not receiving calls

bristolian — Sun, 01 Oct 2023 16:18:26 GMT

Are you using the same working SIM as you had in your old phone - which presumably was working for all functions?

Re: New phone not receiving calls

L3mur — Sun, 01 Oct 2023 22:20:30 GMT

I was able to get through today, and I was told that there's some issue with phone numbers that used to be on Lycamobile network. Wasn't able to find anything official on the website, but appears widespread and support was not surprised by the symptoms.

No Eta for fix yet, but the support associate created a complaint case for my number so that resolution can be tracked.