topic Re: No Service on SIM in Ghana - Can't Receive Important Banking Texts. Advice Neede in Mobile Services

No Service on SIM in Ghana - Can't Receive Important Banking Texts. Advice Neede

Chaitsy — Sat, 30 Sep 2023 23:24:39 GMT

: Hi everyone, I'm currently in Ghana and facing an issue with my SIM card which shows no service or bars. Consequently, I haven't been able to receive crucial identity validation texts for several banking apps. Has anyone had a similar experience or can provide some solutions? Any advice on either accessing my texts or fixing the SIM issue would be greatly appreciated. Thanks in advance!

David

Re: No Service on SIM in Ghana - Can't Receive Important Banking Texts. Advice Neede

Northerner — Sun, 01 Oct 2023 07:24:42 GMT

Hi @Chaitsy

Are you on EE PAYG or pay monthly contract.

Thanks

Re: No Service on SIM in Ghana - Can't Receive Important Banking Texts. Advice Neede

Chaitsy — Sun, 01 Oct 2023 07:28:36 GMT

Pay monthly contract

Re: No Service on SIM in Ghana - Can't Receive Important Banking Texts. Advice Neede

Katie_B — Sun, 01 Oct 2023 07:37:32 GMT

Hello @Chaitsy.

Welcome to the community.

Did you activate roaming before leaving the UK by texting ROAMING to 150?

Katie

Re: No Service on SIM in Ghana - Can't Receive Important Banking Texts. Advice Neede

bristolian — Sun, 01 Oct 2023 12:50:57 GMT

Your phone needs to be setup to connect to foreign networks which is known as roaming. This is normally done by texting ROAMING to 150 before leaving the UK - did you do this?

If you didn't, then that permission is not inplace and will now cause catch-22 inability to connect. Your only recourse will be to contact CS from another means (Skype or another phone) and reauest roaming is activated.