topic Re: No service on holiday in Mobile Services

No service on holiday

Vanessa20231 — Sun, 01 Oct 2023 12:32:57 GMT

I have paid and set up my mobile pass for my holiday in Mexico,but have not had any service since I landed here yesterday

Re: No service on holiday

bristolian — Sun, 01 Oct 2023 12:44:53 GMT

Whatever billing add-on you've chosen, your phone needs to be setup to connect to foreign networks which is known as roaming. This is normally done by texting ROAMING to 150 before leaving the UK - did you do this?

If you didn't, then that permission is not inplace and will now cause catch-22 inability to connect. Your only recourse will be to contact CS from another means (Skype or another phone) and reauest roaming is activated.

Re: No service on holiday

Northerner — Sun, 01 Oct 2023 12:45:45 GMT

Hi @Vanessa20231

Did you activate roaming. Buying the roaming add-on does not activate roaming.

You'll need to speak to EE CS via Skype on the number in my signature to activate.

Thanks