topic Mobile networks in Spain in Mobile Services

Mobile networks in Spain

Jeanm13 — Fri, 29 Sep 2023 14:33:08 GMT

I paid for data roaming in the Uk. Having been in Spain for 3 days I am unable to obtain any network coverage either automatically or by manual choice.

I am now using a cafés wifi

I cannot ring ee in the uk because I have no network. If I use my husband’s phone ( which works fine ) I get no satisfactory answer because after clicking the various options the returning text tells me he’s no problem with roaming. Which of course he doesn’t

it’s a farce not being able to speak to someone !!
had anyone any suggestions? Please !

Re: Mobile networks in Spain

Leanne_T — Fri, 29 Sep 2023 16:07:59 GMT

Hi @Jeanm13

Thanks for coming here.

Did you text ROAMING to 150 before leaving the UK to make sure your account was set up to use abroad?

Leanne 🙂

Re: Mobile networks in Spain

bristolian — Fri, 29 Sep 2023 16:47:17 GMT

Data roaming simply refers to using mobile data whilst roaming, similar to voice-roaming meaning a voice call whilst roaming. You have paid for a billing add-on, but this is separate from enabling the roaming facility which allows your phone to connect to foreign networks.

Travelling abroad without enabling roaming - as it sounds like you've done - does indeed cause a catch-22 situation, this is why all the published advice recommends this is done before leaving the country. Normally by texting ROAMING to 150 from the UK - did you do this?