topic Re: EU roaming not functioning in Portugal in Mobile Services

EU roaming not functioning in Portugal

BrianDM — Fri, 29 Sep 2023 10:35:58 GMT

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Hi I am using Pay as you Go EE and i have paid £10 for EU roaming yesterday in Portugal. But it is not working as I cannot use mobile internet here. Please help me sort this problem out.

thanks.

Brian

Re: EU roaming not functioning in Portugal

BrianDM — Fri, 29 Sep 2023 10:33:23 GMT

Hi I am using Pay as you Go EE and i have piad £10 fro EU roaming yesterday in Portugal. But it is not working as I cannot use mobile internet here. Please help me sort this problem out.

thanks.

Re: EU roaming not functioning in Portugal

Leanne_T — Fri, 29 Sep 2023 12:44:06 GMT

Hi @BrianDM

Thanks for coming here.

Can you make calls and send texts?

Did you purchase the roam like home 7 day add-on?

Leanne 🙂

Re: EU roaming not functioning in Portugal

bristolian — Fri, 29 Sep 2023 13:41:41 GMT

Does your phone show a connection to a local network? That's required to make & receive calls, send & receive text messages & use mobile data.

Re: EU roaming not functioning in Portugal

XRaySpeX — Fri, 29 Sep 2023 17:12:59 GMT

Do you have an active PAYG pack?