topic Re: Missed calls in Mobile Services

Missed calls

Suet421 — Wed, 20 Sep 2023 12:15:50 GMT

When people phone me they sometimes, not all the time, get ‘user busy’ even when I’m not. My phone doesn’t ring and it comes up as a missed call. I don’t have call barring or call forwarding enabled. Can you help?

Re: Missed calls

James_B — Wed, 20 Sep 2023 14:16:13 GMT

Hi @Suet421,

Welcome to the EE Community. 🙂

Do you only experience this issue in one location or everywhere?

James

Re: Missed calls

Suet421 — Wed, 27 Sep 2023 19:12:55 GMT

In numerous places

Sent from my iPhone

Re: Missed calls

Katie_B — Thu, 28 Sep 2023 07:05:42 GMT

Thanks for getting back to us @Suet421.

Are you able to try a replacement SIM to see if this resolve's the problem?

You can order a replacement by logging in to your My EE account, giving us a call on 150 or by popping in to your local EE Store with photo ID.

Katie