topic Re: Re: what is my message centre number in Mobile Services

Re: what is my message centre number

Sarah-1980 — Mon, 18 Apr 2022 12:07:17 GMT

I think this is the same problem I've been having for the last few weeks.

Re: Re: what is my message centre number

James_B — Tue, 19 Apr 2022 07:00:11 GMT

Hi @Sarah-1980,

Welcome to the EE Community. 🙂

What problems are you experiencing?

James

Re: Re: what is my message centre number

Sarah-1980 — Tue, 19 Apr 2022 12:33:01 GMT

Hi James,

I don't seem to be able to send or receive texts and I can't seem to call 150 from my mobile either. I played around a bit with the settings to see if I could fix it myself. I think I mucked up the messaging centre for a while, but I think I corrected that yesterday. It could be something to do with my SIM, but I don't know how I'd tell that for sure.

Re: Re: what is my message centre number

Christopher_G — Tue, 19 Apr 2022 14:34:09 GMT

Thanks, @Sarah-1980

What kind of phone are you using?

Chris

Re: Re: what is my message centre number

Sarah-1980 — Tue, 19 Apr 2022 14:53:57 GMT

Its a Samsung Galaxy A21s Pay As You Go.

Re: Re: what is my message centre number

James_B — Tue, 19 Apr 2022 16:09:53 GMT

Hi @Sarah-1980,

Are you in the UK?

Does the status bar at the top of your phone show its connected to a mobile network?

James

Re: Re: what is my message centre number

Sarah-1980 — Wed, 20 Apr 2022 11:53:05 GMT

I live in Dundee in Scotland. And as far as I can see, the status bar is fine.

Re: Re: what is my message centre number

Jon_K — Wed, 20 Apr 2022 12:10:58 GMT

Hi @Sarah-1980.

Are you able to access your message settings and check what your message centre number is?

Can you make calls to other numbers other than 150?

Jon

Re: Re: what is my message centre number

Sarah-1980 — Wed, 20 Apr 2022 15:33:38 GMT

My message centre is currently set at +44a7958879879. To be honest, I haven't used my mobile to make calls for a while, I usually only use the text function to receive code for stuff and I've only been using 3G for at least the past few months.

Re: Re: what is my message centre number

Sarah-1980 — Wed, 20 Apr 2022 21:08:51 GMT

I didn't mean to mark this as the solution and I'm sure I already replied to it. Is there a second page that I'm missing?

Re: Re: what is my message centre number

Jon_K — Thu, 21 Apr 2022 07:00:17 GMT

Hi @Sarah-1980.

That number looks correct apart from the letter 'a' in it. Was that a typo or does that display in your message centre number?

Could you try making a call?

Jon

Re: Re: what is my message centre number

Sarah-1980 — Thu, 21 Apr 2022 15:45:01 GMT

Yes. I double checked, just in case. The letter'a' was a typo.

Re: Re: what is my message centre number

Christopher_G — Thu, 21 Apr 2022 17:05:41 GMT

What happens when you try to make a call, @Sarah-1980?

Chris

Re: Re: what is my message centre number

Sarah-1980 — Thu, 21 Apr 2022 17:16:05 GMT

When I try to send a text, a blue bar comes across the screen saying it couldn't send and when I try to call 150, it just won't connect.

Re: Re: what is my message centre number

Christopher_G — Thu, 21 Apr 2022 17:28:10 GMT

OK, thank you, @Sarah-1980.

Are you on contract or pay as you go?

Chris

Re: Re: what is my message centre number

Sarah-1980 — Thu, 21 Apr 2022 17:31:09 GMT

I'm a Pay as you Go customer.

Re: Re: what is my message centre number

Christopher_G — Thu, 21 Apr 2022 17:33:50 GMT

Thanks, @Sarah-1980.

I've sent you a private message to get some more information from you.

Chris