topic Roaming in Mobile Services

Roaming

dilbert112 — Tue, 26 Sep 2023 19:21:55 GMT

Hi,

I have searched the posts on roaming but am still confused.

I am a pay monthly subscriber travelling to New Zealand.

Q1. I have been told adding a Roam Abroad Pass will enable me to use my plan minutes and texts to phone/text back to the UK and use my data allowance in NZ, but calls to NZ numbers whilst in NZ will be charged. Is this correct?

Q2. I was told that calls inside NZ to NZ numbers (even with the Roam Abroad Pass) will cost around £3.90, but the roaming charges say calls to numbers outside EE Europe zone cost £1.54 and texts 76p. Which is correct?

Q3. If I add the 30 minutes from anywhere package does that cover me for 30 minutes of phone calls to NZ numbers whilst in NZ?

Any help would be appreciated.

Re: Roaming

XRaySpeX — Tue, 26 Sep 2023 19:42:10 GMT

No, calls & texts to NZ & EU numbers whilst in NZ are included in your plan mins & texts.
Neither. The £3.60 / min is completely fictitious. Outside EU excludes the 5 countries where the Roam Abroad Pass is applicable. See 1. above.
Unnecessary & I'm not even sure the 30 minutes from anywhere package is valid in NZ.

Re: Roaming

dilbert112 — Tue, 26 Sep 2023 20:12:59 GMT

Thanks so much for your prompt reply but you will have to excuse me if I'm still being a bit thick about this. Are you saying I don't need the Roam Abroad Pass and that it's only valid for 5 countries anyway? They don't seem to tell you that!

Re: Roaming

XRaySpeX — Tue, 26 Sep 2023 20:35:43 GMT

No, I was taking your Qs in the light of you having the Roam Abroad Pass as you stated in your OP.

The Roam Abroad Pass is valid for the EU & 5 non-EU countries, namely US, Canada, Mexico, NZ & Oz.