topic Re: Roaming in Barbados in Mobile Services

Roaming in Barbados

PaulGlover1953 — Mon, 25 Sep 2023 14:44:21 GMT

I am currently in Barbados and wanting to get a daily roaming add-on. I responded to the EE text on arrival but on trying to buy data I have a message ‘You are currently blocked from buying additional data - speak to the account holder’. But I am the account holder!
Any ideas to get around this?
Paul

Re: Roaming in Barbados

Leanne_T — Mon, 25 Sep 2023 16:08:15 GMT

Hi @PaulGlover1953

Thanks for coming here.

Are you set up as the bill payer here in the manage numbers section of your My EE account? To purchase the add-on.

Thanks 🙂

Leanne.

Re: Roaming in Barbados

PaulGlover1953 — Mon, 25 Sep 2023 18:05:23 GMT

Hi Leanne

Thank you for your reply to my question.

Yes, I am the bill payer and the account is in my name.

Can I go into my ee account to get a daily roaming add on?

Paul

Re: Roaming in Barbados

Christopher_G — Tue, 26 Sep 2023 07:11:55 GMT

Hi @PaulGlover1953

Yes, you should be able to. Do you have an active spend cap that could be blocking the purchase?

Chris

Re: Roaming in Barbados

PaulGlover1953 — Tue, 26 Sep 2023 18:57:36 GMT

Thanks Chris.
There is no spend cap.
I can see in my account how to subscribe for a monthly add on but not a daily one.
I will keep searching.
Paul

Sent from my iPad

Re: Roaming in Barbados

James_B — Wed, 27 Sep 2023 07:03:21 GMT

Hi @PaulGlover1953,

Just to double check, if you log in to My EE and go to manage numbers, do you show as the bill payer or a user?

James

Re: Roaming in Barbados

PaulGlover1953 — Wed, 27 Sep 2023 13:24:55 GMT

Thanks for your message.
Just to confirm that I am the bill payer.
Regards
Paul

Sent from my iPad

Re: Roaming in Barbados

James_B — Wed, 27 Sep 2023 14:08:02 GMT

What was your spend cap showing as when you checked @PaulGlover1953?

James