topic Abroad and unable to contact EE in Mobile Services

Abroad and unable to contact EE

Amyellis1991 — Sun, 24 Sep 2023 14:06:55 GMT

Hi I am travelling Latin America. Was in Mexico and had a data pass and now am in Columbia. I can't get data here and I have no signal to call EE or to text 150, therefore I am stuck without data OR any way to contact EE. Please help and also provide more solutions for travellers. I cannot call or text

Re: Abroad and unable to contact EE

bristolian — Sun, 24 Sep 2023 14:18:31 GMT

Did you have coverage in Mexico? And did you receive a welcome text message on arrival in Colombia?

That would be good evidence of roaming being active, in which case manually connecting to an alternative local network is usually a good first test.

Re: Abroad and unable to contact EE

Amyellis1991 — Sun, 24 Sep 2023 15:48:36 GMT

I had coverage in Mexico cus I had 4g to text 150 and get a data pass. Here I don’t get any coverage 3/4/5g so I can’t message 150 or call. How do I connect to a local network?

Re: Abroad and unable to contact EE

354- — Sun, 24 Sep 2023 16:13:33 GMT

@Amyellis1991 - If you are near a WiFi network, you can use Skype app to call EE +44 800 079 8586

Re: Abroad and unable to contact EE

bristolian — Sun, 24 Sep 2023 18:41:09 GMT

If you've had coverage abroad previously, you have roaming activated which is EE's part of the jigsaw.

Your phone's network connection menus will have options for automatic network selection or to search and connect manually. Toggling flight mode will force an auto re-connection, which often resolves local network issues - otherwise perform a manual network search and try each available network separately.