topic Re: Re: No Network in Mobile Services

Re: No Network

Amanj26 — Sun, 24 Sep 2023 13:00:54 GMT

Hi,

I have made a trip to Spain today - however I do no seem to have any Neto work. Is there any issues or do I need to make any changes to my current settings ?

Thanks

Amandeep Singh

Re: Re: No Network

bristolian — Sun, 24 Sep 2023 13:07:30 GMT

Using your phone abroad is called roaming, the process to activate roaming differs between pay-monthly & PAYG.

PAYG is auto-enabled once you use the phone in the UK first.

Pay-monthly phones need to be manually enabled, by texting ROAMING to 150 before leaving the UK.

If you travel abroad without roaming enabled, you will face a lack of network coverage. If on pay-monthly, you can contact CS from another means, to request it activated.

Re: Re: No Network

Amanj26 — Sun, 24 Sep 2023 14:16:34 GMT

Hi I’m in Spain no getting network

Re: Re: No Network

James_B — Mon, 25 Sep 2023 07:51:44 GMT

Hi @Amanj26,

Welcome to the EE Community. 🙂
Are you using a pay as you go or pay monthly plan?

James

Re: Re: No Network

Amanj26 — Mon, 25 Sep 2023 08:56:39 GMT

Re: Re: No Network

Amanj26 — Mon, 25 Sep 2023 08:56:57 GMT

Re: Re: No Network

Amanj26 — Mon, 25 Sep 2023 09:06:16 GMT

Hi I’m in Spain no getting network

Re: Re: No Network

Katie_B — Mon, 25 Sep 2023 09:07:49 GMT

Hi @Amanj26.

Welcome to the community.

Are you pay as you go or pay monthly?

If you are a pay monthly customer did you activate roaming before leaving the UK by texting ROAMING to 150?

Katie

Re: Re: No Network

Amanj26 — Mon, 25 Sep 2023 09:10:14 GMT

Re: Re: No Network

Amanj26 — Mon, 25 Sep 2023 09:11:28 GMT

Hi am not getting phone service or data service in Spain

Re: Re: No Network

Amanj26 — Mon, 25 Sep 2023 09:12:15 GMT

Pay monthly

Re: Re: No Network

Leanne_T — Mon, 25 Sep 2023 09:27:22 GMT

Hi @Amanj26

Did you activate roaming by texting ROAMING to 150 before travelling?

Leanne.

Re: Re: No Network

Amanj26 — Mon, 25 Sep 2023 13:03:28 GMT

No I did no - can this be done now ?

Re: Re: No Network

Leanne_T — Mon, 25 Sep 2023 13:07:55 GMT

Hi @Amanj26

To activate roaming when abroad you would need to get in touch with our customer care team. Please see our Contact EE page for contact numbers you can call from any other phone.

Leanne.