topic Re: Re: Sim saying not registered on network in Mobile Services

Re: Sim saying not registered on network

PeterFdH — Fri, 22 Sep 2023 21:08:22 GMT

I'm getting the same here and my mother's phone, which is linked to the same EE account, is having the same issue. I cannot get incoming or do outgoing calls but I can get internet. Currently abroad in the USA. I have plenty data remaining.

Re: Re: Sim saying not registered on network

Christopher_G — Sat, 23 Sep 2023 06:56:14 GMT

Hi @PeterFdH

Welcome to the community.

Are you on a contract SIM or pay as you go? Do your plans cover roaming in the USA?

Roaming Costs | Help | EE

Chris

Re: Re: Sim saying not registered on network

PeterFdH — Sat, 23 Sep 2023 13:38:07 GMT

Thanks Chris. I'm on a sim contract and I've got a roaming contract for the USA.

Re: Re: Sim saying not registered on network

Christopher_G — Sat, 23 Sep 2023 13:40:39 GMT

Thanks @PeterFdH

The fact you're able to get mobile data suggests the SIM is definitely set up for international roaming. Have you tried manually connecting to a different available network?

Chris

Re: Re: Sim saying not registered on network

PeterFdH — Sat, 23 Sep 2023 13:46:26 GMT

Yes. Tried both switching phone off and on and also tried put into airplane mode before reconnecting. Still unable to make calls.

The wifi works as I tried this on a non-EE phone and it's fine.

Re: Re: Sim saying not registered on network

Christopher_G — Sat, 23 Sep 2023 15:09:45 GMT

OK, thanks @PeterFdH

I think the best thing for you to do is speak to our Mobile Care team, they'll be able to check your account from our side.

Contact EE

Chris

Re: Re: Sim saying not registered on network

PeterFdH — Sat, 23 Sep 2023 17:56:36 GMT

Called them and they aren't sure what it is either but are going to try
some things and call me back.

--
Cheers

Peter

Re: Re: Sim saying not registered on network

PeterFdH — Mon, 25 Sep 2023 20:35:36 GMT

Hi, just to say that I called EE. I had to wait a while - around 45 mins.
My account was checked out and passed to tech who thought they might have a
fix. They told me to hang up and would call back.

I did not get a response but my calls did start working again later that
day so whatever they did seems to have fixed the issue.

However, two days later and I have the same issue again. I can get data but
no calls.

As I'm due to fly back to the UK tomorrow I'm just going to leave it. While
a little frustrating, I doubt it'll matter so long as I can again make
calls in the UK.

--
Cheers

Peter

Re: Re: Sim saying not registered on network

James_B — Tue, 26 Sep 2023 06:39:59 GMT

Thanks for keeping us updated @PeterFdH

James

Re: Re: Sim saying not registered on network

PeterFdH — Mon, 28 Apr 2025 15:37:32 GMT

Back in the USA again. Same problem as last time. Different phone, same network. I can't event call 150... Any ideas?

Re: Re: Sim saying not registered on network

Lesley_W — Mon, 28 Apr 2025 17:52:49 GMT

Hi @PeterFdH

Thanks for coming back to the community.

Are texts and data working ok and its just incoming and outgoing calls again that you are having trouble with? Has it been like this since you landed?

Lesley

Re: Re: Sim saying not registered on network

PeterFdH — Mon, 28 Apr 2025 18:17:55 GMT

Yeah. I managed to contact 150 using my brother's phone and they are
investigating the issue. It must be complex as it's taken 3 guides to
look at it.

Cheers

Peter

Re: Re: Sim saying not registered on network

Lesley_W — Tue, 29 Apr 2025 08:34:23 GMT

I'm pleased someone is looking into this for you @PeterFdH

Best to get it sorted so that it doesn't affect future trips as well, are they contacting you back with an update at some point?

Lesley

Re: Re: Sim saying not registered on network

PeterFdH — Tue, 29 Apr 2025 13:47:55 GMT

I'm expecting an email within 72 hours.

Cheers

Peter

Re: Re: Sim saying not registered on network

Lesley_W — Tue, 29 Apr 2025 14:33:46 GMT

Great, thanks @PeterFdH

Let me know the outcome if you can.

Lesley

Re: Re: Sim saying not registered on network

PeterFdH — Wed, 07 May 2025 18:05:16 GMT

I submitted additional call data last week, got an acknowledgement but nothing since then. I've emailed twice to ask for an update but have received no reply. This is not good.

I am on the last full day in the US but as I will be coming back, I want this resolved.

Re: Re: Sim saying not registered on network

Leanne_T — Thu, 08 May 2025 07:03:36 GMT

Morning @PeterFdH

I am very sorry you have had no update after submitting additional call data.

Please give us a call from any other phone and the team can check the account history and support ticket for any update on this issue for you.

Let me know how you get on.

Leanne.