topic Re: Voice calls drop within 3 minutes when calling UK numbers abroad in Mobile Services

Voice calls drop within 3 minutes when calling UK numbers abroad

Morris23 — Fri, 22 Sep 2023 18:23:17 GMT

Just as in the title.

Re: Voice calls drop within 3 minutes when calling UK numbers abroad

XRaySpeX — Fri, 22 Sep 2023 18:39:48 GMT

Please clarify whether you or the UK nos. or both are abroad.?

Re: Voice calls drop within 3 minutes when calling UK numbers abroad

Morris23 — Fri, 22 Sep 2023 19:31:44 GMT

My UK EE number is in the UK. The UK numbers I try to call are in the EU.

Re: Voice calls drop within 3 minutes when calling UK numbers abroad

Christopher_G — Sat, 23 Sep 2023 06:36:53 GMT

Hi @Morris23

I'm not sure why this would happen? Are the people you are calling in the same place?

Chris

Re: Voice calls drop within 3 minutes when calling UK numbers abroad

Morris23 — Sat, 23 Sep 2023 08:47:11 GMT

No, they're not.

Re: Voice calls drop within 3 minutes when calling UK numbers abroad

Christopher_G — Sat, 23 Sep 2023 08:53:51 GMT

Thanks, @Morris23

And the same thing doesn't happen on calls to UK mobiles in the UK?

Chris

Re: Voice calls drop within 3 minutes when calling UK numbers abroad

bristolian — Sat, 23 Sep 2023 09:19:25 GMT

You need to diagnose whether the calls are dropping at your end or the recipient, and this can only be done by a process of elimination.

When either the called or calling party calls other numbers, does the same thing happen? The roaming numbers will have the option of connecting to alternative local networks, does the same thing happen then?

Re: Voice calls drop within 3 minutes when calling UK numbers abroad

Morris23 — Sat, 23 Sep 2023 12:28:36 GMT

No, it doesn't happen on calls to UK mobiles in the UK.

Re: Voice calls drop within 3 minutes when calling UK numbers abroad

Christopher_G — Sat, 23 Sep 2023 14:04:40 GMT

OK, thanks @Morris23

I suggest speaking to our Mobile Care team so they can check everything from our side for you.

Let us know how you get on.

Chris

Re: Voice calls drop within 3 minutes when calling UK numbers abroad

Morris23 — Sat, 23 Sep 2023 21:36:32 GMT

If it only happens when I call them, so which end are they dropping at? Mine or the recipient's?
When I call the UK numbers in the UK (while I'm in the UK), the calls don't drop.
The same happens when they use UK numbers to call UK numbers in the UK while they are in the EU. They don't drop either.
The roaming numbers usually connect to a local network that has the strongest signal.
Unless you change it manually.

Well... there must be a glitch on this website...
I keep replying to bristolian but my replies go to Investigator...

Re: Voice calls drop within 3 minutes when calling UK numbers abroad

Morris23 — Sat, 23 Sep 2023 22:07:45 GMT

My replies that I sent to you go to Investigator... (this message was meant for bristolian)...

Re: Voice calls drop within 3 minutes when calling UK numbers abroad

XRaySpeX — Sun, 24 Sep 2023 00:43:42 GMT

Your replies are to @bristolian . You are the only "Investigator" on here. It's your rank in this Community. Do you mean you yourself are getting sent emails with your replies? I think that's quite normal. It's how you've got your Notification Settings set-up probably as default. Those emails don't really matter. They are just Notifications of what's happening in the forum. It's what's in the actual thread that counts & there your replies are being made to @bristolian .

Re: Voice calls drop within 3 minutes when calling UK numbers abroad

Morris23 — Mon, 02 Oct 2023 14:54:35 GMT

"I suggest speaking to our Mobile Care team so they can check everything from our side for you."

I spoke to a Technical Team on 150 (after hanging on the line for over 40 minutes...).

They suggested a SIM swap. I don't think it will help as a friend who lives nearby did that and it didn't change anything.

Anyway, I am still waiting for the new SIM (ordered a week ago, on 25th September)...

Re: Voice calls drop within 3 minutes when calling UK numbers abroad

James_B — Mon, 02 Oct 2023 16:38:22 GMT

Replacement SIM cards are usually delivered within 2-5 working days so it should be with you soon @Morris23

James

Re: Voice calls drop within 3 minutes when calling UK numbers abroad

Morris23 — Thu, 05 Oct 2023 14:27:58 GMT

Well... I can't see the reason why SIM card should be faulty if most domestic connections are OK.
The other thing worth mentioning is poor coverage in my area. The signal of -117 dBm on average is very weak.
But EE will never admit it.
And in one of the biggest hospitals in Yorkshire, there is no EE coverage at all...

Re: Voice calls drop within 3 minutes when calling UK numbers abroad

James_B — Thu, 05 Oct 2023 14:39:59 GMT

Don't hesitate to get back in touch with Technical Support if the SIM replacement doesn't resolve the issue @Morris23

James

Re: Voice calls drop within 3 minutes when calling UK numbers abroad

bristolian — Thu, 05 Oct 2023 14:45:07 GMT

EE have never, to my knowledge, referenced dBm levels publicly - it's not a measure that would have any meaning to most end-users who just want their phones to work.

Internal coverage mapping used for engineering & planning purposes is a lot more precise.