topic Re: Wifi Calling not working in Mobile Services

Wifi Calling not working

SGN305 — Fri, 22 Sep 2023 12:47:59 GMT

Over the last week, the WIFI calling has not been working. I stay in an area where EE connectivity is ZERO so we rely on WIFI-calling but the WIFI calling has not been working at all. What can we do?

Re: Wifi Calling not working

Chris_B — Fri, 22 Sep 2023 12:57:20 GMT

@SGN305 Have you tried just restarting the router? Have you tried restarting the device?

Re: Wifi Calling not working

SGN305 — Fri, 22 Sep 2023 12:59:44 GMT

Yes. Did both, twice now.

Re: Wifi Calling not working

James_B — Fri, 22 Sep 2023 14:39:20 GMT

Hi @SGN305,

Welcome to the EE Community. 🙂

Does your phone connect to WiFi Calling if you turn on airplane mode, then reactivate WiFi?

James

Re: Wifi Calling not working

SGN305 — Fri, 22 Sep 2023 15:05:20 GMT

On airplane mode, it can be 'Wifi Enabled' but it doesn't work. I have been trying to make calls to people and even at 150 but it doesn't work. I have restarted my phone and my router quite a few times. Its been about a week now.

Re: Wifi Calling not working

Katie_B — Fri, 22 Sep 2023 16:14:21 GMT

Hello @SGN305.

Is there anyone else in your home able to test their device?

Katie

Re: Wifi Calling not working

norwoody — Fri, 22 Sep 2023 17:29:11 GMT

I've had similar problems since Monday this week. Prior to that everything worked without issue. After doing all of the troubleshooting asked of me, I've been told that it's the fault of my broadband provider.

I wouldn't hold your breath regarding a useful solution. I'm unfortunately stuck with little connectivity until either this magically sorts itself or my contract ends next year.

Re: Wifi Calling not working

Christopher_G — Sat, 23 Sep 2023 07:42:51 GMT

Hi @norwoody

Are you able to try it on a different WiFi connection, just to see if it works?
Chris

Re: Wifi Calling not working

norwoody — Sat, 23 Sep 2023 08:40:46 GMT

Hi Chris,

I have (as part of all the troubleshooting I've done with EE). Other networks appear to be fine. I've changed nothing on my side, as everything was working with my broadband provider until Monday this week.

At this point the only thing I can think could be the cause is that Wifi calling is being blocked because EE thinks my public ipv4 address is not in the UK.

As I said though, at this point I've given up. My ISP tells me I need to get in touch with EE to sort it. EE tells me I need to get in touch with my ISP. Deadlock.

Re: Wifi Calling not working

Christopher_G — Sun, 24 Sep 2023 07:38:27 GMT

I can only suggest continuing to discuss this with our technical support team, @norwoody

Chris

Re: Wifi Calling not working

norwoody — Sun, 24 Sep 2023 09:56:58 GMT

Thanks Chris. Unfortunately speaking to them on the phone on Friday they made it clear there's nothing further they can do as they refused to raise an internal ticket to investigate further.

Re: Wifi Calling not working

SGN305 — Mon, 25 Sep 2023 09:06:24 GMT

Yes! a million times now. 😕

Re: Wifi Calling not working

SGN305 — Mon, 25 Sep 2023 09:07:22 GMT

Yes me and my partner both have the same issues going on. Neither of us can use WiFi calling. Both of us are EE customers. Both have restarted phones/ router/ airplane mode turn of and on.

Re: Wifi Calling not working

SGN305 — Mon, 25 Sep 2023 09:09:13 GMT

This is so annoying. I have changed nothing from broadband. I use community fibre and it was working well until Monday for me too. Something changed after that and its been a nightmare.

Re: Wifi Calling not working

norwoody — Mon, 25 Sep 2023 09:15:05 GMT

Haha snap. I use communityfibre too, and also hadn't changed anything since last week Monday. After chasing both EE and Community Fibre all last week it looks like something has changed this morning as 'lo and behold I have wifi calling on my Pixel 7 again.

No idea if EE has fixed something at there end or if it was Community Fibre, but suspect we'll never know...