topic Re: Outgoing calls have suddenly stopped when abroad in Mobile Services

Outgoing calls have suddenly stopped when abroad

Forest79 — Tue, 19 Sep 2023 16:09:36 GMT

I’m currently abroad (Spain) and was able to make calls both locally and back to the uk. Suddenly I’m now unable to make any calls. My plan says I can currently still use my data, anybody know what I can do?

Re: Outgoing calls have suddenly stopped when abroad

Katie_B — Tue, 19 Sep 2023 17:25:18 GMT

Hello @Forest79.

Welcome to the community.

Do you have an active roaming pass on your account?

Are you aware if there is a spend cap in place?

Have you tried manually connecting to another local network?

Katie

Re: Outgoing calls have suddenly stopped when abroad

Forest79 — Tue, 19 Sep 2023 17:28:35 GMT

Yes to all above

Re: Outgoing calls have suddenly stopped when abroad

Katie_B — Tue, 19 Sep 2023 17:31:15 GMT

Thanks for confirming @Forest79.

What is your spend cap set at?

Can you still receive calls OK?

Katie

Re: Outgoing calls have suddenly stopped when abroad

Forest79 — Tue, 19 Sep 2023 17:36:26 GMT

Don’t know my spend cap

yes I can receive calls

Re: Outgoing calls have suddenly stopped when abroad

Leanne_T — Wed, 20 Sep 2023 06:39:47 GMT

Hi @Forest79

You can check the Spend Cap limit if you log into your My EE app, select Settings and Permissions, Spend Cap, what is this set at?

Leanne 🙂