topic Re: 5G in Mobile Services

5G

chicochad — Wed, 20 Sep 2023 11:08:10 GMT

Why can’t I pick up 5G? I’ve just got a new phone and set it for 5G

Re: 5G

Christopher_G — Wed, 20 Sep 2023 12:59:09 GMT

Hi @chicochad

Welcome to the community.

Are you on contract with EE? Are you on a 5G plan?

Chris

Re: 5G

chicochad — Wed, 20 Sep 2023 13:35:02 GMT

I have a finished contract which was done before January 2021, with an eSIM
with 15 GB which I can use in Europe without having to pay more. If I
change my contract to a new 5G plan on my eSIM, I will lose what I had in
Europe and will have to pay a lot more when I go to Europe what do I do?

Re: 5G

Christopher_G — Wed, 20 Sep 2023 13:41:09 GMT

Yes, if you change to a new plan, you'd be subject to the new roaming prices, @chicochad

Chris

Re: 5G

chicochad — Wed, 20 Sep 2023 13:52:02 GMT

So the only thing I can do is finish with EE and start with another company
that will give me extra benefits in Europe.

Re: 5G

Christopher_G — Wed, 20 Sep 2023 13:54:38 GMT

If you choose a plan that has an inclusive extra, you could choose the Roam Abroad pass, @chicochad

That would allow you to use your roaming allowances in the EU.

Chris