topic Re: my new phone will not make/receive any calls in Mobile Services

my new phone will not make/receive any calls

scorcher1 — Wed, 20 Sep 2023 12:30:28 GMT

Re: my new phone will not make/receive any calls

Chris_B — Wed, 20 Sep 2023 12:36:57 GMT

@scorcher1 I have you put the Sim card in it ? Have you tried restarting the device a few times. SIM cards can take up to 24 hours to activate

Re: my new phone will not make/receive any calls

scorcher1 — Wed, 20 Sep 2023 12:38:36 GMT

its our old simms in a new phone but neither are working .

Re: my new phone will not make/receive any calls

scorcher1 — Wed, 20 Sep 2023 12:42:07 GMT

done all the reset stuff transfered all the info over etc just can't make or receive calls ! we were told that we wouldn't need to do any thing as its our old sim just switch them over !

Re: my new phone will not make/receive any calls

scorcher1 — Wed, 20 Sep 2023 12:55:20 GMT

are you there ?

Re: my new phone will not make/receive any calls

Katie_B — Wed, 20 Sep 2023 14:23:08 GMT

Hi @scorcher1.

Was it an upgrade your processed?

If you put your old EE SIMs back into your old device do these work?

Katie

Re: my new phone will not make/receive any calls

scorcher1 — Wed, 20 Sep 2023 14:49:20 GMT

no tried putting them back in the old phones and the problem was the same. No calls. yes it was an upgrade from sim free to contract.

Re: my new phone will not make/receive any calls

Katie_B — Wed, 20 Sep 2023 14:55:40 GMT

Thanks for confirming @scorcher1.

Your old plan, was this pay as you go or a SIM only contract?

Katie