topic Re: How do I speak to a real person in Mobile Services

How do I speak to a real person

Tannabelle — Tue, 13 Jun 2023 10:39:19 GMT

Where have the customer support numbers gone? How do I speak to a human being

Re: How do I speak to a real person

James_B — Tue, 13 Jun 2023 12:46:56 GMT

Hi @Tannabelle,

Welcome to the EE Community. 🙂

You can find our contact numbers and live chat at ee.co.uk/contact-ee.

Is it something we might be able to help you with in the community?

James

Re: How do I speak to a real person

Maz161 — Tue, 19 Sep 2023 09:07:15 GMT

Im going away on holiday can i add data roaming to my sim?

Re: How do I speak to a real person

Katie_B — Tue, 19 Sep 2023 09:18:07 GMT

Hello @Maz161.

To activate roaming please text ROAMING to 150 from your EE SIM.

Where are you going? I would love to see if there is any available add-ons you could benefit from.

Katie

Re: How do I speak to a real person

Makanyara — Wed, 20 Sep 2023 12:20:24 GMT

Hello i need help asap

Re: How do I speak to a real person

Katie_B — Wed, 20 Sep 2023 12:22:09 GMT

Hello @Makanyara.

Welcome to the community.

How can we help?

Katie

Re: How do I speak to a real person

Makanyara — Wed, 20 Sep 2023 13:42:02 GMT

I have an issue which needs to be addressed

Re: How do I speak to a real person

Katie_B — Wed, 20 Sep 2023 13:56:59 GMT

If you wish to speak with our customer care team please give them a call on 150 @Makanyara.

Alternatively, there is also a live chat option should you wish to not call.

Katie

Re: How do I speak to a real person

Seb38 — Thu, 28 Sep 2023 08:32:45 GMT

Hi can I speak to real person

Re: How do I speak to a real person

Katie_B — Thu, 28 Sep 2023 08:47:13 GMT

Hello @Seb38.

Welcome to the community.

Are you calling 150? if yes, are you selecting option 1 or option 2?

Katie

Re: How do I speak to a real person

mdonnelly — Tue, 10 Oct 2023 13:50:50 GMT

Hello Please advise how I speak to a real person, the EE website does not provide any information an all call options have been listened to.

Re: How do I speak to a real person

mdonnelly — Tue, 10 Oct 2023 13:52:11 GMT

That is not helpful as all options have been tried

Re: How do I speak to a real person

James_B — Tue, 10 Oct 2023 13:57:03 GMT

Is it something we might be able to help you with in the community @mdonnelly?

James

Re: How do I speak to a real person

VickyT1 — Thu, 28 Mar 2024 17:33:14 GMT

I was offered a trial Apple TV subscription. According to the website I have signed up for a 6 month free trial (which is what I was expecting). On the Apple site it says I have a one week trial. I cannot make any headway through the usual ee messaging and live chat seems to have disappeared. I was messaging an agent just now but they just sent me the same reply - a link to follow which I had already done.

Extremely frustrating.

How can I talk to a real person?

Re: How do I speak to a real person

Katie_B — Thu, 28 Mar 2024 17:54:53 GMT

Hello @VickyT1.

Thanks for coming here.

Our customer care team can be contacted by calling 150 from an EE handset.

Alternatively, you can call 07953 966 150 from any landline or provider.

Katie