topic Re: Mobile signal Tenerife in Mobile Services

Mobile signal Tenerife

Iain07 — Tue, 19 Sep 2023 22:13:42 GMT

Hi,

im currently in Tenerife and have no internet connection. My phone is saying it is on Moviestar network and has 4G/5G but won’t send txts or connect to internet. I have set data roaming on and have rebooted the phone I tried to manually select a network but no luck. Any help would be greatly appreciated

Re: Mobile signal Tenerife

Christopher_G — Wed, 20 Sep 2023 09:26:40 GMT

Hi @Iain07

Welcome to the community.

Is it working any better today? Do you have an active spend cap?

Chris

Re: Mobile signal Tenerife

Iain07 — Wed, 20 Sep 2023 09:29:35 GMT

Hi Chris,

no doesn’t seem to be working today I don’t think I have a spend cap, I tried to send the roaming txt and it came through saying ready to go but still nothing.

Re: Mobile signal Tenerife

Christopher_G — Wed, 20 Sep 2023 09:31:04 GMT

Is your phone showing a signal on Movistar, @Iain07?

Chris

Re: Mobile signal Tenerife

Iain07 — Wed, 20 Sep 2023 09:32:19 GMT

Yeah it’s showing Moviestar with 4G/5G

Re: Mobile signal Tenerife

Christopher_G — Wed, 20 Sep 2023 09:38:06 GMT

Are you able to check your spend cap on the My EE desktop site, @Iain07?

Chris

Re: Mobile signal Tenerife

Iain07 — Wed, 20 Sep 2023 09:39:20 GMT

Just checked looks like that was the problem thanks so much for all your help!

Re: Mobile signal Tenerife

Christopher_G — Wed, 20 Sep 2023 09:48:51 GMT

Ah that's a relief, @Iain07 🙂

Glad you're sorted. Enjoy the rest of your trip.

Chris