topic Roaming Not Connecting in Mobile Services

Roaming Not Connecting

dksglen — Wed, 20 Sep 2023 09:30:23 GMT

I'm in Portugal.

Roaming is on. Spend cap is set. I also bought the months roaming pass.

Doesn't even connect. Just see EE EMERGENCY calls / No service.

Please help. Tried twitter last night. Still no re espone

Re: Roaming Not Connecting

Christopher_G — Wed, 20 Sep 2023 09:32:09 GMT

Hi @dksglen

Welcome to the community.

Could you try manually connecting to a different Portuguese network please?

Chris

Re: Roaming Not Connecting

dksglen — Wed, 20 Sep 2023 09:33:02 GMT

Tried. They all say forbidden.

Re: Roaming Not Connecting

Christopher_G — Wed, 20 Sep 2023 09:36:18 GMT

OK, thanks @dksglen.

Our Mobile Care team will need to take a look at your account to make sure everything is set up from our side for you. You can find our contact information, including an international number to call from another phone or VoIP service such as Skype, on our contact us help page.

Hope you get sorted.

Chris