topic Re: Charges for receiving texts whilst abroad in Mobile Services

Charges for receiving texts whilst abroad

Saadahmaduk — Tue, 19 Sep 2023 23:04:07 GMT

Hi everyone.
I am absolutely perturbed, because today I was told that INCOMING texts (or SMS) were no longer free whilst abroad. I CAN’T FIND ANY CONCRETE INFORMATION ON THE EE WEBSITE (ARE THEY TRYING TO HIDE SOMETHING?)

we often receive text messages as verification from financial institutions to verify transactions whilst abroad, and I’d like to know if I will be charged for receiving a text while I’m roaming?

thanking you all in anticipation.

Re: Charges for receiving texts whilst abroad

XRaySpeX — Wed, 20 Sep 2023 00:33:34 GMT

Receiving texts is free worldwide. Have you any evidence of being charged? If so, it's quite likely they are not texts (SMS) but MMS.

Re: Charges for receiving texts whilst abroad

Saadahmaduk — Wed, 20 Sep 2023 09:08:14 GMT

Many thanks for your reply.

it’s actually an advisor that told me when I wanted to activate roaming that all the incoming TEXTS will be charged. At that time I wanted him to send me a PAC Code straight away!

Thank you.

Re: Charges for receiving texts whilst abroad

XRaySpeX — Wed, 20 Sep 2023 09:10:54 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.

Forget what I said about MMS. They are free to receive also.