topic Upgrade order not arrived in Mobile Services

Upgrade order not arrived

Louise215 — Tue, 19 Sep 2023 19:25:22 GMT

Unable to track order with order number. Waiting on receiving phone Samsung Galaxy s 23 - order no: xxxxxxxxxxxxxx

any delivery update would be great.

Thanks

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Re: Upgrade order not arrived

Northerner — Tue, 19 Sep 2023 20:58:06 GMT

Hi @Louise215

If EE order tracking is not working then you'll need to speak to EE CS on 150.

Thanks

Re: Upgrade order not arrived

James_B — Wed, 20 Sep 2023 08:36:15 GMT

Hi @Louise215,

Welcome to the EE Community. 🙂

Which model did you order? (Please include colour and storage size)

Thanks

James

Re: Upgrade order not arrived

Louise215 — Wed, 20 Sep 2023 08:48:14 GMT

I called this morning and managed to speak with assistant. New order submitted and should arrive tomorrow. There was a system problem re. payment on original order.

Thanks

Re: Upgrade order not arrived

James_B — Wed, 20 Sep 2023 08:50:25 GMT

That's great @Louise215

Thanks for letting us know. 🙂

James