topic Re: Re: Phone number formatted incorrectly in Mobile Services

Re: Phone number formatted incorrectly

GiuliaB1 — Sun, 10 Apr 2022 12:25:30 GMT

Did you get it sorted?I am having the same issue, I texted that number the other day and it was fine then I could not send any messages due to the phone number format incorrectly pop up. I have a Google pixel and I tried sending messages to other contacts and have zero problem.

Thank you

Re: Re: Phone number formatted incorrectly

Leanne_T — Sun, 10 Apr 2022 13:15:53 GMT

Hi there @GiuliaB1

Thanks for coming here.

Is the text to a number you have saved in your contacts?

Are you using the installed messaging app or a third party app?

Leanne.

Re: Re: Phone number formatted incorrectly

GiuliaB1 — Sun, 10 Apr 2022 13:20:19 GMT

Thank you, so I have followed the thread and tried to do everything that has been suggested. Deleted the number, checked that is a +44, cleared cache and storage, updated the app, switched on and off my Google pixel 4a and still nothing!

I have tried messagging others and no problems. The app is the one installed. I also messaged this contact previously and had no.problem

Thank you

Re: Re: Phone number formatted incorrectly

Leanne_T — Sun, 10 Apr 2022 13:26:41 GMT

Thanks @GiuliaB1

Can you call the number?

Leanne.

Re: Re: Phone number formatted incorrectly

GiuliaB1 — Sun, 10 Apr 2022 13:32:18 GMT

I haven't tried, as I am out of the UK at the moment.

But still it would not explain what is going on!?

Re: Re: Phone number formatted incorrectly

GiuliaB1 — Sun, 10 Apr 2022 13:53:51 GMT

Also, I have noticed that all the other numbers I can text have these on the details - notification, app settings, oy send MMS and sms, block and report spam, verify encryption- but when I check the details of that number it doesn't show any at all

Re: Re: Phone number formatted incorrectly

Leanne_T — Sun, 10 Apr 2022 13:56:36 GMT

Thanks @GiuliaB1

Can you delete the contact again and try and text the number without this being saved, does this send?

Can you text the number from any other phone?

Leanne 🙂

Re: Re: Phone number formatted incorrectly

GiuliaB1 — Sun, 10 Apr 2022 16:28:46 GMT

I have some that 😕

Re: Re: Phone number formatted incorrectly

James_B — Mon, 11 Apr 2022 06:34:41 GMT

Hi @GiuliaB1,

Did you try deleting and reinstalling the contact?

James

Re: Re: Phone number formatted incorrectly

GiuliaB1 — Mon, 11 Apr 2022 07:33:17 GMT

I have. I have even tried to send the message to that number without saving it

Re: Re: Phone number formatted incorrectly

James_B — Mon, 11 Apr 2022 08:24:26 GMT

Hi @GiuliaB1,

Does your phone have an 'assisted dialling' feature in your call settings?

If it does, does turning it off resolve the issue?

James

Re: Re: Phone number formatted incorrectly

GiuliaB1 — Mon, 11 Apr 2022 12:39:47 GMT

Hi James. I have that feature and I tried as you said to turn it off a d try to send the message. It doesn't work, it still said number formatted incorrectly

I am really struggling with this!

Re: Re: Phone number formatted incorrectly

EssexBoyEE — Mon, 11 Apr 2022 12:56:03 GMT

The Pixel, and other phones, rely on Google Messaging syncing, so could be a conflict in Area or Region Code across the Phone and your Google Contacts Account.

A good place to start is by checking, editing or deleting and reinserting your Contact numbers here - https://contacts.google.com/